Angira Basu
Bengalore
Summary
Experienced Client Services & Operations Specialist with 9+ years of industry experience in client-facing roles, operations management, and project coordination across diverse sectors. Proven success in client servicing, project staffing, resource allocation, and stakeholder communication. Skilled in driving impactful results through strategic planning and performance monitoring. Demonstrates a commitment to exceeding client expectations. Also brings valuable experience in NGO management and a strong passion for social causes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Staffing and Operations Manager
Multiplier Brand Solution Pvt.Ltd
08.2022 - Current
- Managed and streamlined client operations, improving service efficiency by 40%
- Sourced and deployed skilled manpower, reducing average onboarding time by 20% to ensure quick project execution
- Streamlined payroll management with 100% on-time accuracy, boosting employee satisfaction and retention
- Implemented efficient workflows, cutting resource allocation errors by 15%
- Strengthened stakeholder trust through transparent communication and prompt resolution of project challenges
Superintendent, Integrated Child Protection Scheme (ICPS)
Women's Interlink Foundation
08.2019 - 05.2022
- Achieved 100% compliance with child protection regulations, ensuring a safe and nurturing environment for vulnerable children
- Enhanced educational outcomes by organizing tailored tutoring sessions, improving academic performance by 30%
- Managed resource allocation efficiently, reducing monthly operational costs by 15% without compromising service quality
- Led the adoption process and liaised with government bodies to facilitate child welfare
- Ensured 24/7 supervision and care for over 100+ children, improving rehabilitation outcomes
Project Coordinator
Swasthya Jagriti Sansthan
08.2016 - 07.2019
- Planned and executed over 50 health camps, reaching 1,500+ individuals and promoting preventive health practices
- Engaged 300+ teenagers through awareness programs, resulting in a 70% increase in knowledge about tobacco risks
- Advocated for girl child education, contributing to a 20% increase in school enrollments in targeted regions
- Mobilized resources and secured funding, increasing project budget by 25% to expand reach and impact
Back Office Executive / Project Coordinator
ANS Consultancy
10.2014 - 07.2016
- Coordinated inter-departmental tasks, fostering seamless communication and workflow integration
- Ensured accurate data entry and streamlined document management, improving reporting efficiency by 25%
Education
Master of Social Work (MSW) -
Netaji Subhas Open University
West Bengal01.2014
Bachelor of Arts - Sociology
West Bengal State University
West Bengal01.2012
Skills
- Project Coordination & Management
- Strategic Planning & Execution
- Resource Optimization & Budgeting
- Stakeholder Engagement & Advocacy
- Capacity Building & Training
- Data Analysis & Reporting (MIS)
- MS Office Suite
- VLOOKUP
- HLOOKUP
Certification
- Advanced MS Excel Certification
- Project Management Professional (PMP) In Progress
Accomplishments
- Reduced onboarding time by 20% for large-scale staffing projects.
- Boosted compliance rates to 100% in child protection and operational protocols.
- Enhanced NGO funding capabilities by securing a 25% increase in project budgets.
Open To Relocate
True
Notable Projects
- Multiplier Brand Solution Pvt. Ltd., Managed end-to-end client servicing and manpower allocation., Improved project execution efficiency by 30% through streamlined coordination., Reduced project downtime by 20%, ensured 100% payroll accuracy, and enhanced workforce morale.
- Women's Interlink Foundation - Integrated Child Protection Scheme (ICPS), Supervised adoption processes and compliance with regulatory bodies., Maintained 100% legal compliance and facilitated rehabilitation programs for children.
- BEST5 Awareness Program, Educated 5,000+ individuals on cancer prevention, nutrition, and lifestyle changes., Led anti-smoking and public health initiatives, reducing tobacco usage in target communities.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Timeline
Project Staffing and Operations Manager
Multiplier Brand Solution Pvt.Ltd
08.2022 - Current
Superintendent, Integrated Child Protection Scheme (ICPS)
Women's Interlink Foundation
08.2019 - 05.2022
Project Coordinator
Swasthya Jagriti Sansthan
08.2016 - 07.2019
Back Office Executive / Project Coordinator
ANS Consultancy
10.2014 - 07.2016
Master of Social Work (MSW) -
Netaji Subhas Open University
Bachelor of Arts - Sociology
West Bengal State University
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