ANGOM PUSHPA DEVI
Churachandpur
Summary
To work in a challenging environment with a scope of future progress. I will like to welcome the chance to work as a part of a dynamic team where I could make a significant contribution while developing my skills yet further.
Overview
2
2
years of professional experience
Work History
Hostess
ITC Maurya New Delhi
New Delhi
05.2024 - Current
- Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
- Greeted customers and provided them with menus.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Ensured compliance with health and safety regulations at all times.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Monitored customer satisfaction levels throughout their meal experience.
- Accurately recorded customer information into reservation system.
- Provided excellent customer service by addressing customer needs promptly.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Answered telephone to provide dining information and take reservations.
- Received and recorded patrons' dining reservations.
- Took reservations from patrons by phone or online.
Hostess
The Leela Bharatiya City Bengaluru
Bengaluru
03.2023 - 05.2024
- Provided menus to customers and answered questions regarding menu items.
- Greeted customers and provided them with menus.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted incoming guests to escort to assigned dining area and present menus.
Team Professional
Taj Palace New Delhi
New Delhi
07.2022 - 09.2022
Education
Bachelor Of Arts -
Kristu Jayanti College
10-2020
Senior Secondary School Certification Examination (Arts) -
Jawahar Navodaya Vidyalaya Churachandpur Manipur
04-2017
Secondary School Certification Examination -
Jawahar Navodaya Vidyalaya Churachandpur Manipur
04-2015
Skills
- Patience and Empathy
- Special requests handling
- Table assignment
- Reservations Management
- Buffet setup and takedown
- Special dietary requirements
- Guest Relations
- Guest Seating
- Table setting arrangements
- Greeting guests
- Reservation coordination
- Menu knowledge
Accomplishments
- 2nd Position in History Project Presentation on 2019-2020
- 3 Karnataka Battalion NCC Karnataka & Goa, Bangalore- ‘B’ Certificate holder with ‘A’ Grade
- Participated in the Re-Discovering Mahatma Gandhi held on 14th of March 2019 as SPEAKER and won a Prize at Gandhi Bhavan, Bangalore University Janabharathi
- Participated in “Capacity Building Training on Life Skills”, Organized by RGNIYD in collaboration with CLSE from 12th to 16th of June 2017 at Kristu Jayanti College, Bengaluru.
- 2nd Position in 52KG under 19 Group JUDO, Navodaya Vidyalaya Samiti, Regional Judo Meet- 2015
- 3rd Position in 48KG under 17 Years Group JUDO, Navodaya Vidyalaya Samiti, Regional Games & Sport Meet- 2013
- Runners Up Position in 44KG under 14 Years Group JUDO, Navodaya Vidyalaya Samiti, Regional Games & Sport Meet- 2012
Personal Information
- Father's Name: Mr. Angom Mani Singh
- Date of Birth: 01/24/00
Languages
- English
- Hindi
- Manipuri
Timeline
Hostess
ITC Maurya New Delhi
05.2024 - Current
Hostess
The Leela Bharatiya City Bengaluru
03.2023 - 05.2024
Team Professional
Taj Palace New Delhi
07.2022 - 09.2022
Bachelor Of Arts -
Kristu Jayanti College
Senior Secondary School Certification Examination (Arts) -
Jawahar Navodaya Vidyalaya Churachandpur Manipur
Secondary School Certification Examination -
Jawahar Navodaya Vidyalaya Churachandpur Manipur