Angsuman Banerji
Inside Sales Professional
2, Ustad Amir Khan Sarani, Netaji Pally, Haridevpur, Kolkata,West Bengal
Summary
A total of 20+ years experience with 14 years experience in Customer Acquisition, Consultative Selling, Business Intelligence and Analytics, Market Research and International Healthcare Operations, Accounts Receivable Management and 6 years in Solution Development. As the Sales Leader for the key Healthcare Segments, headed new client acquisitions and growth strategies and is responsible for managing strategic client relationships and enabling them to realize the benefit of technology led business transformations, built this practice up from a point where there was just one major client to 16 new major clients/logos, increasing revenues over 6 times in one segment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Manager (Inside Sales & Demand Generation)
Support.com
Kolkata, WB
10.2021 - Current
- Independently handled BU for small & medium sized businesses from demand generation perspective.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled 30+ cold calls on average per day to hold C-suite discussion and generate leads.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Conducted research, gathered information from multiple sources and presented results.
- Studied latest Business and Professional Service trends thus improving sales revenues by 78% over last one year.
- Served instrumental role in closing more than 20 SMB logos over last three quarters.
- Exceeded revenue target by 18% in current year.
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
Senior Manager (Inside Sales & Demand Generation)
Startek
Kolkata, WB
10.2007 - 10.2022
- Exceptionally quick ability to identify, focus and execute pivotal priorities
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Decisive, efficient team approach, outstanding communication skills
- Accountable for completing customer acquisition and market intelligence objectives and general quality of service
- Holding senior level discussions with C-suite professionals
- Developing client relationship to increase account penetration
- Devising strategic plans to secure long term agreements
- Managing all aspects of qualitative and quantitative consumer research for online products including research regarding product awareness, positioning, benefits, marketing communications and site usability
- Actively participating in Business Planning
- Identifying and determining scope of marketing research needs, including secondary research and research design/implementation
- Identifying and managing vendors
- Carry out client presentations expressing value plan of solutions and service offering
- Handle service sales increase, individual sales efficiency and account bases by assessments sales activity plan
- Expert in negotiating contract, consultative selling, forming grouping and partnering with others
- Gathering market intelligence on competition and reconstructing business strategies
- Analyzing, researching and developing reports summarizing key findings and making related recommendations
- Established and executed plans for tactical accounts that go beyond expectations in profits maintenance/increase, account profitability, and customer experience management
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Geographies, US, UAE, KSA, India, Malaysia, Singapore
Manager (Operations)
Stesalit InfoTech Ltd
01.2006 - 09.2007
Process Leader (Operations)
Impex InfoTech Ltd
08.2004 - 12.2005
Project Leader
3C Technologies Inc
01.2001 - 07.2004
Faculty Instructor
Stanley InfoTech
08.1999 - 12.2000
Education
Post Graduation - Computer Science And Technology
Jadavpur University
Kolkata, WB 01.1998 - 01.1999
Bachelor of Science - Geology
University of Calcutta
Kolkata, WB 06.1995 - 06.1997
Diploma - Web-based Application Development
CMC
Kolkata, WBPhillip B Crosby - undefined
South Point High School
GNIIT - undefined
National Institute of Information Technology (NIIT)
Diploma - Sales Management
National Institute of Sales (NIS)
Total Quality Management (TQM) certification - undefined
London College of Quality
Distinction Certificate from Microsoft Inc undersigned by Bill Gates - undefined
Skills
Demand Generation, Inside Sales & Market Research
undefinedTimeline
Senior Manager (Inside Sales & Demand Generation)
Support.com
10.2021 - Current
Senior Manager (Inside Sales & Demand Generation)
Startek
10.2007 - 10.2022
Manager (Operations)
Stesalit InfoTech Ltd
01.2006 - 09.2007
Process Leader (Operations)
Impex InfoTech Ltd
08.2004 - 12.2005
Project Leader
3C Technologies Inc
01.2001 - 07.2004
Faculty Instructor
Stanley InfoTech
08.1999 - 12.2000
Post Graduation - Computer Science And Technology
Jadavpur University
01.1998 - 01.1999
Bachelor of Science - Geology
University of Calcutta
06.1995 - 06.1997
Diploma - Web-based Application Development
CMC
Phillip B Crosby - undefined
South Point High School
GNIIT - undefined
National Institute of Information Technology (NIIT)
Diploma - Sales Management
National Institute of Sales (NIS)
Total Quality Management (TQM) certification - undefined
London College of Quality
Distinction Certificate from Microsoft Inc undersigned by Bill Gates - undefined
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