Angus Ely-Smith
Indianapolis
Summary
Driven young adult with a proven track record in exceptional customer service, cash handling, and sales assistance. Skilled in multitasking and guest engagement, consistently enhancing both cliental relations and experience. Dedicated professional in high-volume environments, with a strong understanding of consumer relations and product knowledge. Known for prioritizing teamwork, time management, and effective problem-solving skills, contributing to streamlined service and customer satisfaction. Utilizes persuasive communication techniques to drive sales and foster customer loyalty while maintaining a positive store/work environment. Enthusiastic to work with any and all personality types, and look forward to strengthening group collaboration.
Overview
9
9
years of professional experience
Work History
Server
The Aristocrat Bar and Restaurant
Indianapolis, IN
08.2024 - 01.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table reservations and coordinated guest seating efficiently.
- Trained new servers on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Handled cash transactions accurately while maintaining balanced registers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Sales Associate
Good Earth Natural Health Food Co.
Indianapolis, IN
08.2016 - 08.2024
- Led sales team to exceed monthly targets through effective product promotions and customer engagement strategies.
- Mentored new associates in mastering product knowledge and customer service best practices, enhancing team performance.
- Streamlined inventory management processes, resulting in improved stock accuracy and decreased waste throughout the sales cycle.
- Analyzed customer feedback to develop tailored marketing strategies, increasing customer satisfaction and retention rates.
- Collaborated with suppliers to ensure optimal product selection, aligning offerings with market trends and customer demands.
- Developed training materials for staff on health food products, fostering a knowledgeable sales environment.
- Spearheaded community outreach initiatives to promote health awareness and boost brand visibility within local markets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Cultivated strong customer rapport to drive sales revenue through tailored product recommendations.
Led initiatives to establish new client relationships by actively engaging prospects and showcasing product relevance. - Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Shortridge Highgschool
Indianapolis, INSkills
- Strong work ethic
- Exceptional customer service and people skills
- Cash handling
- Guest engagement
- Service prioritization
- Professional appearance
- Hospitality service expertise
- Supply restocking and receiving
- Flexible schedule
- Task prioritization
- Teamwork and collaboration
- Time management
- Upselling
- Store opening and closing
- Product recommendations
- Merchandise display
Accomplishments
- Graduated from Shortridge International Baccalaureate Highschool with a 3.9 GPA
- Served on the National Honor Roll Society for 2 years
- Received the American Legion Military Excellence Medal as an active JROTC Cadet and served as 3rd squad leader
- Project Development - Collaborated in the development of training material and the establishment of retail/consumer association, both in and outside of social media
- Brought in over 35 new grocery customers within a given 2 month period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with a team of 3 in the development of a local gathering/market, providing opportunities for small businesses to develop additional cliental and strengthened relations
Languages
English
Native or Bilingual
Interests
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I'm utterly obsessed with building things and genuinely couldn't be a bigger fan of Lego or construction projects
- Exploring various forms of art, such as architectural drawing, abstract line work, and especially film, to nurture creativity and personal growth
- Music
- Graphic Design
Timeline
Server
The Aristocrat Bar and Restaurant
08.2024 - 01.2026
Sales Associate
Good Earth Natural Health Food Co.
08.2016 - 08.2024
High School Diploma -
Shortridge Highgschool