Ani Jain
Mumbai
Summary
Solutions-driven business analyst with 9 years of experience leading cross- functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Seek opportunities to transform company practices into fresh, cost- effective solutions leading to more efficient operation.
Overview
9
9
years of professional experience
Work History
Lead Business Analyst
Ciklum Ind Pvt Ltd
11.2022 - Current
- Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance
- Lead business requirements and business process elicitation to inform the organization's CRM strategy and roadmap leveraging the Salesforce platform
- Monitoring performance of newly developed product to ensure they are fully operational within defined threshold and met 96% of deadlines by identifying and Mitigating engineering roadblocks
- Enhanced project efficiency by streamlining business processes and implementing best practices.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
Senior Business Analyst
Brillio technologies
09.2021 - 11.2022
- Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Developed comprehensive data models to guide decision-making, resulting in more informed strategies.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Identified cost-saving opportunities by conducting thorough financial analysis on company expenditures.
Senior Business Analyst
Capita Pvt Ltd
09.2020 - 09.2021
- Worked in loans and mortgage domain for web application of UK based bank.
- Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies
- Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
- Developed detailed project plans, effectively managing timelines and ensuring timely completion of deliverables.
- Resolved complex technical issues through in-depth investigation and innovative problem-solving techniques.
- Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
- Optimized business operations with thorough analysis of current systems, identifying areas for improvement and recommending actionable changes.
Business Analyst
RBL Bank
04.2019 - 09.2020
- Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for MoBank (RBL Mobile Banking App) within Mobile Banking segment
- Design, develop and maintain all company, team, and individual dashboard metrics
- Design and develop workflow rules, validation rules, email notifications, etc
- Develop, run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures
- Established online configuration knowledge base to support functionality by developing robust system application overview
- Responsible for decision making in resource addition, quotation making and proposal approvals
- Documented business processes and analyzed procedures to align with changing business needs
- Managed team of 16 direct reports responsible for on-going product optimization, account management and ad placement on company website
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Reduced project completion times by effectively managing cross-functional teams in agile environments.
Business Analyst
Cognizant Technology Solutions
06.2015 - 03.2019
- Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, and Cases
- Involved in release acceptance, functional, integration, system level, and regression testing
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
- Increased sales productivity, configuring and customizing Salesforce to meet specific business needs.
- Streamlined data management for better decision-making by optimizing the use of Salesforce reporting tools.
- Enhanced Salesforce efficiency by identifying and implementing process improvements.
Education
B.Tech - Electronics and Communication Engineering
Amity University
Jaipur, Rajasthan06.2014
Skills
- Data Mapping
- Gap Analysis
- Business Administration
- Requirements Gathering
- Pivot Tables
- Business Intelligence Tools
- Process Documentation
- Technology Implementation
- Scrum Framework
- Cost-Benefit Analysis
- Agile Methodology
- Data-Driven Decision-Making
- Release Planning
- Process Optimization
Timeline
Lead Business Analyst
Ciklum Ind Pvt Ltd
11.2022 - Current
Senior Business Analyst
Brillio technologies
09.2021 - 11.2022
Senior Business Analyst
Capita Pvt Ltd
09.2020 - 09.2021
Business Analyst
RBL Bank
04.2019 - 09.2020
Business Analyst
Cognizant Technology Solutions
06.2015 - 03.2019
B.Tech - Electronics and Communication Engineering
Amity University
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