Summary
Overview
Work History
Education
Skills
Timeline
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ANIK CHOWDHURY

Kolkata

Summary

A dynamic and results-oriented communication and soft skills trainer with 5 years of experience in designing, developing, and delivering impactful training programs. Proven expertise in [specific skills, e.g., public speaking, leadership, team building, negotiation]. Passionate about empowering individuals and organizations to reach their full potential.

Overview

14
14
years of professional experience

Work History

Trainer

Tech Mahindra
02.2023 - 11.2024
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Design and deliver training programs on effective communication, leadership, and presentation skills for employees at all levels.
  • Develop e-learning content and increase learner engagement by 30%.
  • Through effective training of soft skills facilitated increase in the CSAT & RR scores by 89% leading to the Process revenue and Client Appreciation.


Trainer

Tech Mahindra
05.2020 - 10.2022
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Developed and delivered customized training programs.
  • Conducted workshops and seminars on communication skills, leadership, and team building.
  • Assessed training needs and designed effective training solutions.
  • Utilized various training methodologies, including role-playing, case studies, and group discussions.
  • Through effective training of soft skills facilitated increase in the CSAT & RR scores by 80% leading to the Process revenue and Client Appreciation.

Process Analyst

PCITS Pvt Ltd
09.2019 - 04.2020
  • Coordinated High-Level Meetings: Schedule and manage appointments for senior executives (e.g., CEOs, Directors, or VPs) with important clients or potential business partners. Ensured that meetings are scheduled at times that work for both the company’s leadership and the client.
  • Calendar Management: Maintained an accurate and up-to-date calendar for executives, balancing their schedules, and optimizing their time by coordinating multiple appointments across various time zones.
  • Prioritize and Confirm Appointments: Prioritized appointments based on urgency or strategic importance. Confirm appointments with clients and ensure that executives are prepared and have all necessary information beforehand.
  • Liaised with Clients: Act as the point of contact for clients, handling communication, confirming meeting details, and answering any logistical questions related to appointments.
  • Built Trust: Establish a professional relationship with high-profile clients, acting as a liaison between them and the senior executives to maintain a smooth, professional rapport.
  • Follow-Up: Follow up after appointments to ensure that all parties are satisfied with the meeting outcomes and address any next steps or action items that may have been discussed.

Communication Trainer

Wipro BPS
02.2019 - 09.2019
  • Improved team dynamics by focusing on interpersonal skills development during group activities.
  • Contributed to overall company success through consistently high participant satisfaction ratings following completed trainings.
  • Managed scheduling and logistics for multiple training sessions while maintaining excellent organization and time management skills.
  • Conducted one-on-one coaching sessions, providing personalized strategies for improvement in communication techniques.
  • Assisted participants in developing individual action plans to apply learned skills in their daily work environments.
  • Collaborated with clients to identify specific communication needs and develop customized solutions.

Front Line Associate

Wipro BPO
12.2015 - 02.2019
  • Processed cash and credit card transactions accurately and efficiently, maintaining a high level of integrity and attention to detail
  • Provided exceptional customer service by greeting and assisting customers in person and over the phone
  • Demonstrated product knowledge to answer customer questions and make recommendations based on their needs
  • Collaborated with team members to handle busy periods and worked cooperatively to meet customer needs efficiently

Sales Executive

Landmark Cement Pvt. Ltd.
06.2010 - 03.2013
  • Exceeded sales targets by 20% on a consistent basis through strategic planning, client relationship management, and effective negotiation skills.
  • Developed and implemented a comprehensive sales strategy that resulted in a 30% increase in revenue within the first year of implementation.
  • Cultivated strong partnerships with key clients, resulting in a 15% increase in repeat business and referrals.
  • Conducted market research and analysis to identify new business opportunities, leading to a 25% growth in the client base.
  • Collaborated with cross-functional teams to streamline sales processes, resulting in improved efficiency and customer satisfaction.

Education

Instructional Design-ADDIE - Instructional Design-ADDIE

Udemy
Kolkata, India

Certified Professional in Advanced Excel - Advanced Excel

NIIT Limited
Kolkata, India

Certified Professional in MS-Office - MS-Office

CMC Limited
Kolkata, India

MBA - Marketing

Future Institute of Engineering & Management
Kolkata, India
03-2010

BBA - Business Administration

Techno India
Kolkata, India
06-2008

Skills

  • Train-the-trainer
  • Planning and coordination
  • Online instruction
  • Student engagement

Timeline

Trainer

Tech Mahindra
02.2023 - 11.2024

Trainer

Tech Mahindra
05.2020 - 10.2022

Process Analyst

PCITS Pvt Ltd
09.2019 - 04.2020

Communication Trainer

Wipro BPS
02.2019 - 09.2019

Front Line Associate

Wipro BPO
12.2015 - 02.2019

Sales Executive

Landmark Cement Pvt. Ltd.
06.2010 - 03.2013

Instructional Design-ADDIE - Instructional Design-ADDIE

Udemy

Certified Professional in Advanced Excel - Advanced Excel

NIIT Limited

Certified Professional in MS-Office - MS-Office

CMC Limited

MBA - Marketing

Future Institute of Engineering & Management

BBA - Business Administration

Techno India

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