ANIK CHOWDHURY
Kolkata
Summary
Innovative trainer with a talent for simplifying complex processes into actionable steps. Recognized for creating engaging training programs that inspire confidence and yield long-term outcomes. Utilizes strategic thinking and hands-on expertise to empower teams, streamline workflows, and propel organizational success.
Overview
14
14
years of professional experience
Work History
Trainer
Tech Mahindra
02.2023 - 11.2024
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Design and deliver training programs on effective communication, leadership, and presentation skills for employees at all levels.
- Develop e-learning content and increase learner engagement by 30%.
- Through effective training of soft skills facilitated increase in the CSAT & RR scores by 89% leading to the Process revenue and Client Appreciation.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed lesson plans, instructional materials and written practice tests for training courses.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Developed job-specific competencies and performance standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Designed and delivered web-based, self-directed learning materials.
- Built and maintained professional relationships with vendors and suppliers.
Trainer
Tech Mahindra
05.2020 - 10.2022
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Developed and delivered customized training programs.
- Conducted workshops and seminars on communication skills, leadership, and team building.
- Assessed training needs and designed effective training solutions.
- Utilized various training methodologies, including role-playing, case studies, and group discussions.
- Through effective training of soft skills facilitated increase in the CSAT & RR scores by 80% leading to the Process revenue and Client Appreciation.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
Process Analyst
PCITS Pvt Ltd
09.2019 - 04.2020
- Coordinated High-Level Meetings: Schedule and manage appointments for senior executives (e.g., CEOs, Directors, or VPs) with important clients or potential business partners. Ensured that meetings are scheduled at times that work for both the company’s leadership and the client.
- Calendar Management: Maintained an accurate and up-to-date calendar for executives, balancing their schedules, and optimizing their time by coordinating multiple appointments across various time zones.
- Prioritize and Confirm Appointments: Prioritized appointments based on urgency or strategic importance. Confirm appointments with clients and ensure that executives are prepared and have all necessary information beforehand.
- Liaised with Clients: Act as the point of contact for clients, handling communication, confirming meeting details, and answering any logistical questions related to appointments.
- Built Trust: Establish a professional relationship with high-profile clients, acting as a liaison between them and the senior executives to maintain a smooth, professional rapport.
- Follow-Up: Follow up after appointments to ensure that all parties are satisfied with the meeting outcomes and address any next steps or action items that may have been discussed.
- Developed change management protocols to streamline required business process alterations through preemptive training and guidance.
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
- Made on an average 150 calls with a conversion rate of 10% or higher
Communication Trainer
Wipro BPS
02.2019 - 09.2019
- Improved team dynamics by focusing on interpersonal skills development during group activities.
- Contributed to overall company success through consistently high participant satisfaction ratings following completed trainings.
- Managed scheduling and logistics for multiple training sessions while maintaining excellent organization and time management skills.
- Conducted one-on-one coaching sessions, providing personalized strategies for improvement in communication techniques.
- Assisted participants in developing individual action plans to apply learned skills in their daily work environments.
- Collaborated with clients to identify specific communication needs and develop customized solutions.
- Supported students in identifying, setting and achieving personal goals.
- Provided feedback, guidance and support to students on participation and performance.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Designed and implemented activities to help students explore and develop interests.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
- Met needs of different students by adapting teaching materials and methods.
- Created interactive activities to engage students and maximize learning.
- Assisted students in developing self-advocacy and support skills.
- Facilitated learning of various self-enrichment topics through detailed lesson plans.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Handled on an average batch of 25-30 trainees with average training completion rate of 90%,average skill application rate of 75%,average participant engagement rate of 80%,achieved feedback scores on an average of 4.75,average improvement rate in communication skills was of 25% and contributed an average employee satisfaction of 88%
Front Line Associate
Wipro BPO
12.2015 - 02.2019
- Processed cash and credit card transactions accurately and efficiently, maintaining a high level of integrity and attention to detail
- Provided exceptional customer service by greeting and assisting customers in person and over the phone
- Demonstrated product knowledge to answer customer questions and make recommendations based on their needs
- Collaborated with team members to handle busy periods and worked cooperatively to meet customer needs efficiently
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed approximately 90 outbound calls and emails per day from customers in British Telecom and on an average 120 incoming inbound calls and emails in Talk Talk
Sales Executive
Landmark Cement Pvt. Ltd.
06.2010 - 03.2013
- Exceeded sales targets by 20% on a consistent basis through strategic planning, client relationship management, and effective negotiation skills.
- Developed and implemented a comprehensive sales strategy that resulted in a 30% increase in revenue within the first year of implementation.
- Cultivated strong partnerships with key clients, resulting in a 15% increase in repeat business and referrals.
- Conducted market research and analysis to identify new business opportunities, leading to a 25% growth in the client base.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved efficiency and customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
BBA - Business Administration
Techno India
Kolkata,India06-2008
MBA - Marketing
Future Institute of Engineering & Management
Kolkata,India03-2010
Certified Professional in MS-Office - MS-Office
CMC Limited
Kolkata,India12.2011
Certified Professional in Advanced Excel - Advanced Excel
NIIT Limited
Kolkata,India06.2022
Instructional Design-ADDIE - Instructional Design-ADDIE
Udemy
Kolkata,India11.2024
Skills
- Classroom oversight
- Worker auditing
- Materials organization
- Program management
- Resource procurement
- Presentations and demonstrations
- Training initiatives
- Curriculum creation
- Public speaking
- Creative problem solving
- Lesson planning
- Training needs analysis
Contact
Contact Number:-6289104657,email id:-anik.futureinstitute@gmail.com
Personal Information
Education
Kolkata, India,Kolkata, India,Kolkata, India,Kolkata, India,Kolkata, India
Skills
Writing and public speaking
- Writing: Regularly share observations, insights, and thought leadership on platforms like LinkedIn and YouTube, focusing on industry trends and personal experiences. Enjoy engaging with a community of like-minded professionals through written and video content.
- Public Speaking: Actively involved in public speaking and presentations, refining skills by participating in discussions and sharing knowledge on various platforms. Passionate about engaging audiences and communicating effectively.
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Trainer
Tech Mahindra
02.2023 - 11.2024
Trainer
Tech Mahindra
05.2020 - 10.2022
Process Analyst
PCITS Pvt Ltd
09.2019 - 04.2020
Communication Trainer
Wipro BPS
02.2019 - 09.2019
Front Line Associate
Wipro BPO
12.2015 - 02.2019
Sales Executive
Landmark Cement Pvt. Ltd.
06.2010 - 03.2013
BBA - Business Administration
Techno India
MBA - Marketing
Future Institute of Engineering & Management
Certified Professional in MS-Office - MS-Office
CMC Limited
Certified Professional in Advanced Excel - Advanced Excel
NIIT Limited
Instructional Design-ADDIE - Instructional Design-ADDIE
Udemy
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Kristine MonsaleKristine Monsale
Site and Philippine Growth Lead at Tech MahindraSite and Philippine Growth Lead at Tech Mahindra