Hi, I’m
ANIK DUTTA
AGARPARA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Aspiring Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties .Learning about Human resource in non academic courses.
Overview
1
year of professional experience
Work History
AmazonKolkata (Remote)
Customer Service
05.2023 - Current
Job overview
- Worked with cross-functional teams to achieve goals.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Recognized by management for providing exceptional customer service.
Byju'sKolkata
Business Development Associate
12.2022 - 01.2023
Job overview
- Maintained up-to-date knowledge of store merchandise and policies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Maintained records related to sales for store management.
- Demonstrated product features and benefits for customers' needs.
Education
Indian Institute of Hotel ManagementBaryar, Punjab
Bachelor of Science from Hospitality Administration and Management
06-2022
Skills
- Customer Relationship Management
- Web Technologies and Services
- Payment Management
- Issue Escalation
- Customer Needs Assessment
- Employee Performance Management
- Team Collaboration
- Customer Queries
- Troubleshooting
- Presentation Skills
- Company Policy Adherence
- Technical Support
- Research Capabilities
Correspondence Address
VIVEKANANDA SARANI, AGARPARA, WEST BENGAL, 700109
Contact Numbers
- 9748056876
- 9433132302
Professional Educational Qualification
- B.SC in Hospitality & Hotel Administration, IHM GURDASPUR, 2022
- 10+2, WBCHSE, Science, 2019
- 10th, WBBSE, 2016
Industrial Corporate Exposure
BaryarBaryar
- THE ZURI WHITE SANDS, GOA RESORT & CASINO
- Byju's direct sales in business development associate
- Amazon Customer service
Extra Curricular Activities Hobbies
- Love to play video games
- Love to read books about Astrophysics
- Love to play and watch football
- Love to gather knowledge about crypto market
- Love to listening to different types of music
- Love to do photography as well as editing
Special Achievements
- Played football for Sodepur high school in interschool competition as goalkeeper
- Came 3rd in esports local championship on 2018
- Obtained 4th place in Interschool Drawing competition
Management Readings
The power Of Your Subconscious Mind - DR Joseph Murphy
Educational Reference
Mr.Sohan Lal, Senior Lecturer, IHM Gurdaspur, sohanlalkangra@gmail.com, 9915532143
Eyesight
6/6
Attributes
- Technical competency
- Fast Learner
- Leadership Capabilities
- Critical thinking and futuristic
- Flexibility & Rapid reactor to adverse situation
- Resilient
- Customer Handling skills
- Management Skills
- Team Player
- Achieving metric Goals
Personal Information
- Height: 170 cm
- Weight: 70kgs
- Father's Name: PRONAB DUTTA
- Date of Birth: 11/30/99
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Accomplishments
- Got RNR rewards(in amazon)
- Perfect Goal achieved in Metrics(in amazon)
References
References available upon request.
Timeline
Customer Service
Amazon
05.2023 - Current
Business Development Associate
Byju's
12.2022 - 01.2023
Indian Institute of Hotel Management
Bachelor of Science from Hospitality Administration and Management
Similar Profiles
Veronica MahilumVeronica Mahilum
Warehouse Associate Team at AmazonWarehouse Associate Team at Amazon
Sultan shah AliSultan shah Ali
Delivery driver at AmazonDelivery driver at Amazon
David SanchezDavid Sanchez
Delivery Station Associate at AmazonDelivery Station Associate at Amazon
Mekyhi CollierMekyhi Collier
Warehouse Associate at AmazonWarehouse Associate at Amazon
Susmita RoySusmita Roy
Asst. Manager - HR & Admin at PURPLE PROPVESTAsst. Manager - HR & Admin at PURPLE PROPVEST