Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anika Evans

Indianapolis

Summary

Dynamic leader with proven expertise in inventory management and exceptional customer service, honed at IPs Food Service and Kroger. Excelled in reducing food waste and enhancing customer loyalty through empathetic dispute resolution. Skilled in fostering teamwork and collaboration, with a knack for creating nurturing work environments that boost employee satisfaction and retention.

Overview

2025
2025
years of professional experience

Work History

Cafeteria Manager

IPs Food Service
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
  • Used Software to analyze daily financial statements, balance statements and reimbursable meals.
  • Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
  • Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Reduced environmental impact by introducing recycling programs and using biodegradable packaging.
  • Maintained a clean and safe environment, adhering to health department regulations and guidelines.
  • Maintained detailed records of sales, inventory, and employee performance, using data to make informed decisions about future operations.

Customer Service Representative

Kroger
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

People Manager

McDonald's
  • Optimized resource allocation for projects, ensuring timely completion within budget constraints.
  • Implemented data-driven decision-making processes, improving overall departmental efficiency.
  • Led multi-disciplinary teams in achieving both short-term and long-term goals, demonstrating exceptional leadership skills and adaptability in the face of challenges.
  • Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
  • Reduced employee turnover rate by addressing concerns promptly and proactively engaging in conflict resolution efforts.
  • Conducted comprehensive performance reviews to identify areas of improvement and provide constructive feedback.
  • Conducted interviews and made decisions on hiring.
  • Created crew schedules.

Camp Counselor

Flanner House of Indianapolis
06.2023 - 10.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.

Education

General Studies -

Southern Illinois University, Carbondale
Carbondale, IL

Art History

Parkland College
Champaign, IL

High School Diploma -

Centennial High School
Champaign, IL
05.2013

Skills

  • Food preparation
  • Health and safety procedures
  • Food handling
  • Sanitation standards
  • Health regulations
  • Meal planning
  • Employee scheduling
  • Inventory management
  • Nutrition
  • Teamwork and collaboration
  • Customer service
  • Reliable and responsible
  • Time management
  • Acrylic painting
  • Visual art creation
  • Excellent team player
  • Superb attention to detail
  • Choreography
  • Discipline
  • Stage presence
  • Stage performance
  • Audience engagement
  • Emotional expression
  • Choreography memorization
  • Choreographed dance moves

Timeline

Camp Counselor

Flanner House of Indianapolis
06.2023 - 10.2024

Cafeteria Manager

IPs Food Service

Customer Service Representative

Kroger

People Manager

McDonald's

General Studies -

Southern Illinois University, Carbondale

Art History

Parkland College

High School Diploma -

Centennial High School

Similar Profiles

CREATE PROFILE
Anika Evans