Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

ANIKA KUKREJA

Gurgaon
ANIKA KUKREJA

Summary

I am a highly motivated and dedicated professional with an experience of over a decade with a firm understanding of the distinct dynamics that drives the Color Cosmetics and Retail industry.
Having worked with a number of major brands and diversified Industries,

I uphold a remarkable track record in all aspects of beauty advisory and corporate Trainings. Additionally, I have a proven success at using product knowledge and exceptional customer service skills to provide a tailored service, increase client retention, and exceed sales goals.

Highlights of my professional experience include:
• Welcoming customers to cosmetic and skincare product counters, ensuring a superior customer experience by mitigating self-consciousness and engaging quickly and trustingly with clients.

• Worked closely with Brand marketing and operations for new strategies and marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement.

• Suggesting and implementing a new product layout to enhance visual appeal; realized an immediate increase in product sales.
• Delivering professional product tutorials and technique-focused presentations to effectively promote and sell products.
• Building and maintaining lasting relationships with repeat clientele, while generating new revenue sources through referral business and networking.
• Keeping abreast of current trends and styles to ensure optimal product selection.
• Demonstrating excellent communication, interpersonal, and organizational skills along with effective customer service strategies to excel and lead in every task undertaken and obligated. The key to success is dedication combined with smart work. I seek out a creative and open minded environment, an organization which has carved a niche for itself over the years and proved itself in its consistency and excellence.

Overview

15
years of professional experience
1
Certification

Work History

Believe Pte Ltd
New Delhi

National Training Manager
12.2020 - Current

Job overview

  • Set up the entire Training vertical from scratch as Regional Trainer and then promoted to Zonal Training Manager within 6 months and further promoted as National Training Manager.
  • Leading a team of 5 Regional/Resident Trainers - Pan India
  • Conducted all Global Trainings at Distributor and promoters level
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Managed new employee orientation training process for more than 150+ employees each year.
  • Delivered new employee on boarding and training sessions via Online& Offline methods
  • Introduced end to end SFA & LMS app in the organization
  • Organized and edited training manuals, multimedia visual aids, and other educational materials
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness with LMS
  • Managed all exempt employee coaching, training and performance improvement actions
  • Organized and edited training manuals, and other educational materials.
  • Selected and assigned instructors to conduct specific training programs.
  • Created in-depth training manual & Catalogs for all employees.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Directed training programs and development paths for managers and supervisors.
  • Coordinated technical training and personal development classes for staff members
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Researched and obtained relevant course materials to achieve training objectives

Azafran Innovacian Pvt Ltd
New Delhi

Zonal Training Manager- North & West
02.2020 - 09.2020

Job overview

  • Created and implemented end to end content and execution for BA channel.
  • Develop and schedule to assess training needs.
  • Create and develop new content as per training needs
  • Contribute majorly for new content on social media
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Created customer and staff engagement activities through social media.
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Acted as team leader in group projects, delegating tasks and providing feedback.

Colorbar Cosmetics Pvt Ltd
New Delhi

Regional Training Manager- North
01.2018 - 02.2020

Job overview

  • Key Responsibilities Develop & conduct various Product Training Programs, Skill Enhancement Programs and Behavioral Training Programs
  • Engaging in effective Instructor class room training programs and use technology as means to reach out to audiences
  • Behavior Training, Selling Skills, Product Workshops and Customer Centricity
  • Research and development of products - By Trials and collecting marketing information
  • Study related products offered by competition and prepare SWOT analysis
  • Modules/Content development Keep track of Competition - New Launches and Current Product Portfolio
  • Tertiary Growth and Target Achievement - Identify and Focus on weak links of team organize special trainings and tracking performance
  • Organized Reward & Recognition Programme for PAN India
  • Directed field training to enhance participants' skills
  • Trained new hires to perform cross-training exercises with experienced workers
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Managed new employee orientation training process for more than 100 employees each year

Ellan Training Academy
New Delhi

Personality Development Trainer - Part Time
08.2017 - 12.2017

Job overview

  • Key Responsibilities Responsible for training candidates on customer care & personality development to Aviation aspirants
  • It includes key personnel such as ground staff, Flight dispatcher, customer care executive, cabin crew
  • Sharing thorough knowledge on importance of positive personality and its benefits in today's world
  • Covering various topics such as Guest care and its importance in business and Industry, Importance of good body language and its benefits.

Aptech Aviation And Hospitality Academy
New Delhi

Aviation& Personality Dev Instructor - Part Time
06.2017 - 09.2017

Job overview

  • Hold a Responsible office of teaching Personality development &Soft skills to candidates who are aspiring to be cabin crew
  • Impart knowledge about principles and basics of aviation with regard to safety & services
  • Guide candidates about dress codes, interview protocols, social etiquettes, manners, table manners, and code of conduct, good behavior, effective communication skills & importance of portraying positive image.

Jet Airways
New Delhi

Cabin Crew Incharge & on Job Trainer
07.2007 - 04.2017

Job overview

  • Responsible for safety and service coordination on aircraft
  • Liaison between the pilots & cabin crew members and maintain a key responsibility towards the organization by following all the standard operating procedures.
  • Conduct safety& service briefings before flights and Debriefings post flight.
  • Responsible for conducting checks of Trainees on board and Impart on job training and evaluate.
  • Maintain records of documentation required by DGCA of India
  • Worked officially as First-class crew and handled all VIP, VVIP & CIP guests & multinational guests.
  • Posted in Abu Dhabi with Etihad airways and flew to New York sector & representing Jet Airways
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Trained on Boeing 737-700/800/900/900ER, Boeing 777- 300ER & Airbus 330
  • Participated in various Non profitable assignments with Jet airways
  • Worked flexible hours across night, weekend and holiday shifts
  • Proved successful working within tight deadlines and fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Exercised leadership capabilities by successfully motivating and inspiring others

Education

School Of Open Learning, Delhi University

Bachelor from Commerce
2008

Frankfinn Institute
Dehradun

Diploma from Aviation & Travel Management
2006

Brightlands School
Dehradun

I.S.C from Commerce
03.2005

Skills

  • Supervisor Skills Training
  • Survey Creation
  • Team Demonstrations
  • Verbal and Written Communication
  • On-the-Job Training
  • Testing Procedures

Certification

  • Leadership Training - Jet Airways
  • Cosmetic & Product Trainer certification - Colorbar Cosmetics

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

National Training Manager

Believe Pte Ltd
12.2020 - Current

Zonal Training Manager- North & West

Azafran Innovacian Pvt Ltd
02.2020 - 09.2020

Regional Training Manager- North

Colorbar Cosmetics Pvt Ltd
01.2018 - 02.2020

Personality Development Trainer - Part Time

Ellan Training Academy
08.2017 - 12.2017

Aviation& Personality Dev Instructor - Part Time

Aptech Aviation And Hospitality Academy
06.2017 - 09.2017

Cabin Crew Incharge & on Job Trainer

Jet Airways
07.2007 - 04.2017

School Of Open Learning, Delhi University

Bachelor from Commerce

Frankfinn Institute

Diploma from Aviation & Travel Management

Brightlands School

I.S.C from Commerce
ANIKA KUKREJA