Summary
Overview
Work History
Education
Skills
Interests
Timeline

Anika Narula

Assistant Manager - Customer Success
Kolkata

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets. Skilled in solving complicated issues and making proactive operational changes.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Assistant Manager

Moglix
Kolkata
12.2020 - Current
  • Developed strategies to improve TAT, conversions and drive profits.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Analyzed brand and category related queries for the better performance of the business units.
  • Launched and onboarded clients on our B2B mobile app
  • Supported and collaborated with internal product team and external customers for collecting feedback
  • Created customer feedback survey for all levels of management
  • Collected responses and analyzed results of the survey to improve customer feedback
  • Regions handled - East and West

Business Development Associate

BYJU's
Bengaluru
07.2020 - 12.2020
  • Generated sales and moving forward in achieving targets by making sales calls with new existing clients.
  • Counseling parents and students and generating awareness about e-learning.
  • Maintaining strong contacts with clients on boarding them to BYJU’s platform during the pandemic.
  • Maintaining CRM, develop daily and monthly reports and follow up with leads and deliverables.

Operations Consultant

Uber
Kolkata
06.2017 - 06.2018
  • Delivered in-person clarification on audits of drivers and partners activities.
  • Trained drivers through on-boarding and other basic tools to make them aware of the UBER system.
  • Developed the first trip conversion (FTC) project for achieving predefined on boarding targets and increasing conversion rate across the city.
  • Investigated and resolved issues faced by Uber partners related to payments, onboarding, switching car/accounts and reporting incidents.

Education

MBA - Marketing And Operations

ICFAI Business School, Kolkata
06.2018 - 06.2020

BBA - Marketing And Operations

JD Birla Institute of Management, Kolkata
07.2014 - 05.2017

Secondary And High School - Commerce

Loreto House, Kolkata
04.2001 -

Skills

  • Employee performance evaluations
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Interests

  • Cooking
  • Customized gifting packaging

Timeline

Assistant Manager - Moglix
12.2020 - Current
Business Development Associate - BYJU's
07.2020 - 12.2020
ICFAI Business School - MBA, Marketing And Operations
06.2018 - 06.2020
Operations Consultant - Uber
06.2017 - 06.2018
JD Birla Institute of Management - BBA, Marketing And Operations
07.2014 - 05.2017
Loreto House - Secondary And High School, Commerce
04.2001 -

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Anika NarulaAssistant Manager - Customer Success