Anika Sawyer
New Haven
Summary
Reliable Shift Leader with 2 years in Food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Shift Leader
Penn Station
11.2023 - Current
- Supervised daily operations, ensuring team adherence to safety protocols and efficiency standards.
- Trained new staff on operational procedures and customer service best practices.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Busser
Takaoka of Japan
04.2021 - 11.2022
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
- Maintained cleanliness of restaurant dining area throughout shift.
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Ensured that each table was properly set before seating guests.
Education
High School Diploma -
Penn Foster Online
Scranton, PA05.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Sales and upselling
- Issue resolution
- Policy and procedure enforcement
- Multitasking Abilities
- Task prioritization
- Teamwork and collaboration
- Customer satisfaction
- Willingness to learn
Timeline
Shift Leader
Penn Station
11.2023 - Current
Busser
Takaoka of Japan
04.2021 - 11.2022
High School Diploma -
Penn Foster Online