Aniket Acharya

• Managed the full Order-to-Cash cycle, ensuring the timely and accurate invoicing of clients and customers.
• Effectively communicated with clients to resolve billing issues and process necessary credit/debit adjustments.
• Coordinated with cross-functional teams (Sales, Logistics, etc.) to ensure timely order fulfillment.
• Maintained and updated customer accounts to ensure accurate financial data.
• Monitored and reduced outstanding accounts by implementing efficient collections strategies.
• Worked with the Finance team to support month-end close activities and account reconciliations.
• Produced regular reports on accounts receivable aging, collections status, and outstanding balances.

Key Achievements:

• Reduced Days Sales Outstanding (DSO) by 96% through proactive collection efforts and dispute management.
• Improved invoicing accuracy and reduced errors, resulting in a 98% improvement in processing time.

• Led audit support, reconciliation, and performance improvement initiatives
• Collaborated on Procure to Pay and Accounts Payable workflows to achieve operational efficiency
• Managed remote transition of Accounts Payable operations in Belgium, UK, Ireland, Netherlands
• Provided expert insights to develop impactful solutions addressing customer business needs
• Address and handover concerns accurately and timely across departments
• Acted as the first point of contact for internal employees and external vendors regarding AP-related queries.
• Resolved discrepancies in invoices, ensuring proper documentation and timely payment processing.
• Managed the AP inbox, prioritizing and addressing issues to ensure minimal disruption to payment schedules.
• Collaborated with the accounting department to escalate issues and ensure timely resolution.
• Assisted vendors in understanding payment terms and resolved payment-related disputes efficiently.
• Tracked outstanding invoices, performed regular follow-ups with vendors, and ensured accurate payment records.

Key Achievements:

• Reduced the average resolution time for vendor inquiries by 94%, improving satisfaction.
• Streamlined the process for tracking and resolving vendor disputes, reducing the backlog of unresolved issues by 97%.

• Responded to client queries and ensured seamless coordination to address client concerns
• Managed daily data maintenance and report creation for cargo booking requests
• Enhanced reporting efficiency through automated data processes
• Achieved consistent results by maintaining a proactive mindset and meeting daily objectives
• Implemented forward-thinking strategies to optimize customer satisfaction and resolve concerns
• Facilitated customer services by arranging appointments, handling merchandise pickups, and processing bespoke orders
• Updated Salesforce with customer interaction data to ensure request follow-up