Banking operations professional with over four years of experience in treasury, payments, collections, and client onboarding at leading financial institutions. Expertise in managing real-time RTGS and NEFT cash flows, conducting nostro account reconciliations, and preparing regulatory reports for the RBI. Proven ability in FX deal trading, loan disbursements, and high-volume collections operations, ensuring accuracy and compliance. Demonstrated success in managing CMS payment operations and system activations, contributing to efficient end-to-end process execution.
1. Real-Time Cash Flow Monitoring: Monitor and disseminate real-time cash flows for RTGS and NEFT accounts to relevant stakeholders for efficient fund management and decision-making.
2. Nostro Account Operations: Manage Nostro accounts, including daily position tracking, reconciliations, and exception resolution. Prepare and circulate daily Nostro position reports using SWIFT messages (MT950 and CAM53).
3. Trial Balance Preparation: Compile and prepare the daily Trial Balance for internal and regulatory reporting purposes.
4. Regulatory Reporting: Compile and submit statutory reports to the Reserve Bank of India (RBI) on daily, weekly, fortnightly, and monthly frequencies, ensuring strict adherence to compliance timelines.
5. Foreign Exchange (FX) Deal Management: Execute and settle FX deals, ensuring accurate deal booking and timely execution in line with market standards.
6. Loan Operations: Manage end-to-end lending operations, including loan disbursements, repayment tracking, and system entries.
7. Securities Settlement Operations: Process and verify trade confirmations for government securities and bonds via CCIL and NDS-OM platforms. Ensure trade detail verification (counterparty, ISIN, amount, yield, settlement date) against deal tickets or trade capture systems.
8. DVP Settlement Management: Monitor fund positions to ensure timely and accurate delivery vs. Payment (DVP) settlements.
9. Liquidity Management: Execute Standing Deposit Facility (SDF) deals with the RBI to efficiently manage end-of-day surplus liquidity.
10. Audit Management: Handle internal and external audits by providing necessary documentation and clarifications, ensuring audit readiness, and compliance.
11. Process Compliance and Error Management: Ensure 100% compliance with established processes, internal controls, and operational checklists. Maintain zero-error tolerance in all payment and settlement transactions.
12. Cross-Department Coordination: Coordinate with internal departments, including Finance, Risk, Compliance, and IT, for smooth daily operations and timely issue resolution.
1. Client Query Management: Handle incoming emails and queries from branches and corporate clients, providing accurate resolutions and guidance related to CMS products and services.
2. Escalation Handling: Address and resolve team escalations efficiently, ensuring timely follow-up and closure to maintain service standards.
3. KYC & Documentation Scrutiny: Perform thorough scrutiny of client documentation and KYC for onboarding across all CMS sub-products, ensuring adherence to internal compliance policies.
4. Service Quality & TAT Management: Continuously work towards improving service quality by reducing escalations and turnaround time (TAT) for client and branch requests.
5. Core Banking System Operations (FINACLE): Utilize FINACLE for the registration and modification of customer alerts, including RTGS confirmations, e-advices, and trade-related SMS notifications.
6. Corporate Internet Banking (CIB) Setup: Set up and maintain Corporate Internet Banking (CIB) access and transaction matrix based on the client’s Mode of Operation (MOP), and authorization hierarchy under CMS.
7. Product Setup – Payable at Par (PAP): Manage the creation of master setups for the Payable at Par (PAP) product to facilitate bulk disbursements, like dividend payouts, IPO refunds, debenture interest, and redemption payments.