Aniket Chavan
Technical Lead (Office 365)
Pune,MH
Summary
Strategic and results-driven Senior Collaboration & Messaging Specialist with 9+ years of deep expertise across Microsoft 365, including Exchange Online, Purview, Defender for O365, SharePoint Online, Intune, M365 Copilot, and Viva Engage. Proven track record in leading enterprise-scale cloud transformations, driving automation, and ensuring compliance in complex environments. Adept at optimizing license utilization—delivering significant cost savings—while enabling new services and features that elevate productivity and align with business objectives. Recognized for blending technical precision with a passion for continuous improvement, operational excellence, and cross-functional team enablement to successfully deliver high-impact solutions.
Overview
11
11
years of professional experience
4
4
Certifications
1
1
Language
Work History
Technical Lead
Wipro Technologies
10.2019 - Current
- Lead the administration and optimization of Microsoft 365 services, like Exchange, Teams, SharePoint, and OneDrive.
- Strategically optimized Office 365 license allocation, resulting in substantial cost savings for the organization.
- Implement and enforce security policies, compliance standards, and data protection measures.
- Provide advanced troubleshooting and technical support for Office 365-related issues.
- Train and support end users to maximize productivity and tool adoption.
- Oversee Office 365 deployment projects, upgrades, and feature rollouts.
- Collaborate with IT and business stakeholders to align Office 365 capabilities with organizational goals.
- Monitor service performance, SLAs, and user satisfaction to drive continuous improvement.
- Lead and mentor IT support teams, fostering a high-performance culture.
- Maintain documentation, governance policies, and ensure audit readiness.
- Coordinate with vendors and internal teams for seamless service delivery and issue resolution.
- Stay current with Microsoft 365 updates and industry best practices to guide strategic planning.
- Promote the adoption of collaboration tools, and manage change across departments.
- Utilize PowerShell scripting for automation and efficient administration.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Improved systems with addition of new features and infrastructure.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Optimized resource allocation across multiple concurrent projects by closely tracking team capacity levels against project deadlines and milestones.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
Escalation Engineer
Convergys PVT LTD
08.2016 - 08.2019
- Delivering high-quality service to Microsoft Enterprise customers by solving complex technical problems and helping to proactively prevent new issues.
- Determining the problem and narrowing it down to a specific component while managing the customer’s expectations for resolution.
- Applying expertise to resolve more than one issue at a time. Collaborate across teams and technical product issues, leveraging global resources as needed, to resolve customer issues.
- Developing workshops for colleagues aimed at helping them ramp up with new technology.
- Providing solutions using the latest Microsoft technologies. Learning about new technologies, products, and tools that can help find a solution for a specific customer problem.
- Identifying whether the customer problem is caused by a product defect, and if so, making the product team aware by filing a bug report or a design change request.
- Providing telephony support and remote support to field engineers for the critical calls.
- Handling all major and corporate customers working on Exchange on-premises and Exchange Online.
- Coordinating and handling the team for all activities.
- Conducting training programs for all engineers and office staff.
Customer Service Executive
Concentrix PVT LTD
11.2014 - 03.2016
- Service customers by providing necessary product and service information, while also resolving problems simultaneously.
- Keeping records of customer interactions and different transactions, and recording details of complaints, comments, and inquiries.
- Follow up to ensure that appropriate action has been taken on customer requests and complaints.
- Escalate unresolved customer requests, and pass on grievances to higher departments for further investigation and clarification.
- Getting feedback and quality assurance on identified or unidentified errors.
- Service customers by providing necessary product and service information, while also resolving problems simultaneously.
- Letting the customer know the cause of the problem, and resolving the same with adequate information and help.
- Always choosing the best solution to solve a problem; rectifying, adjusting, and also following up to ensure proper resolution.
Education
BBA -
MUCC
01-2015
H.S.C - undefined
Jai Hind Jr College
01-2012
S.S.C - undefined
St. Alphonsa High School
01-2010
Skills
Microsoft 365 Administration: Exchange Online, SharePoint Online, Teams, OneDrive for Business
Identity & Access Management: Azure Active Directory, Conditional Access, MFA
Security & Compliance: Microsoft Defender, Security & Compliance Center, DLP, eDiscovery
Device & App Management: Microsoft Intune (MDM/MAM), Endpoint Configuration
Automation & Scriptination and task automation
Hybrid Environments: Azure AD Connect, Exchange Hybrid, Directory Synchronization
Collaboration Tools: Microsoft 365 Groups, Teams governance, SharePoint site management
Monitoring & Reporting: Service health dashboards, usage analytics, license optimization
Troubleshooting: Mail flow, Teams connectivity, SharePoint permissions, user access issues
Documentation & Governance: SOPs, policy creation, lifecycle management
Accomplishments
Automated license cleanup and optimized assignments, reducing costs and improving efficiency.
Migrated entire organization from classic to new Microsoft Teams with zero disruption.
Deployed Microsoft 365 Copilot Chat organization-wide to boost AI-driven productivity.
Rolled out Microsoft Loop in phases, enhancing real-time collaboration.
Provisioned new Office 365 tenants with full service enablement.
Completed seamless end-user migration using Quest Tool with minimal downtime.
Certification
Microsoft Certified Solutions Associate – Office 365 (G940 – 2152)
Interests
Swimming, Playing Cricket, Watching movies
DECLARATION
I here with submit to that all above said information is true to my knowledge. Date: Palace: Name: Aniket Chavan
Timeline
Technical Lead
Wipro Technologies
10.2019 - Current
Escalation Engineer
Convergys PVT LTD
08.2016 - 08.2019
Customer Service Executive
Concentrix PVT LTD
11.2014 - 03.2016
H.S.C - undefined
Jai Hind Jr College
S.S.C - undefined
St. Alphonsa High School
BBA -
MUCC