Aniket Krishna Das
Balurghat
Summary
Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets and produces forecasts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Real Time Adherence Analyst
Arise Virtual Solutions
Gurgaon
12.2023 - Current
- Maintained accurate records of all data collected during analysis processes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented strategies to take advantage of new opportunities.
Real Time Analyst - WFM
IGT Solutions
Pune
07.2023 - 12.2023
- O Optimum utilization of resources
- O Control floor leakages
- O Drives efficiencies & Operations performance metrics
- O Effective delivery as per client commitments
- O Line Adherence Management
- O Temporary Incident Management (Downtime Management
Real Time Analyst -WFM
Teleperformance Global Service PVT. Ltd
Kolkata
03.2022 - 07.2023
- O Optimum utilization of resources
- O Control floor leakages
- O Drives efficiencies & Operations performance metrics
- O Effective delivery as per client commitments
- O Line Adherence Management
- O Temporary Incident Management (Downtime Management)
International Customer Service Advisor
Teleperformance Global Service PVT. Ltd
Kolkata
10.2020 - 03.2022
Education
Bachelor of Arts - Hindi
Suresh Gyan Vihar University
Jaipur01-2022
Higher Secondary -
Balurghat Khadimpur High School
01-2018
Skills
- Break & Schedule Adherence
- Verint Tool
- Queue management
- AVAYA Cms Supervisor & Genesys tool
- Five9
- Reports Making
- Excel
Certification
- Finicial Accounting in Tally ERP 9
- Diploma in Computer Teacher Training
- Customer Care Excutive & Relaionship Management
Personal Information
- Date of Birth: 12/29/1998
- Nationality: Indian
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Photography - Mostly Street Photography
- Cooking Food - Mostly Bengali Dishes
Timeline
Real Time Adherence Analyst
Arise Virtual Solutions
12.2023 - Current
Real Time Analyst - WFM
IGT Solutions
07.2023 - 12.2023
Real Time Analyst -WFM
Teleperformance Global Service PVT. Ltd
03.2022 - 07.2023
International Customer Service Advisor
Teleperformance Global Service PVT. Ltd
10.2020 - 03.2022
Bachelor of Arts - Hindi
Suresh Gyan Vihar University
Higher Secondary -
Balurghat Khadimpur High School
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