ANIKET DOKE

Senior Salesforce Developer with 7 years evaluating company processes, CRM workflow development, Cloud-based applications, System configuration and adapting applications for business needs. Willing and adept at learning new technologies.

Skilled at preparing technical documentation, System coding, Web services, supporting fellow developers and testing applications. Creative team player with strong technical and time management skills.

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Collaborated with team of 10 in the development of Contact Center Transformation project.
• Achieved high quality data insights and analytics by transforming legacy system to Salesforce along with data migration with accuracy and efficiency.
• Achieved a single 360-degree customer view for agents boosting agent productivity and customer happiness with tailored and customized apps
• Redefined business processes and workflows helped clients achieve 30% higher CSAT and NPS scores

Salesforce Certified Associate, Salesforce