Aniket Ghag
Panvel
Summary
I aim to secure a dynamic role where I can leverage my skills to make valuable contributions, facilitating the ongoing growth and success of my organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Delivery Manager (DM)
Indusind Bank Ltd
08.2022 - Current
- Overseeing the end-to-end service delivery operations to ensure consistent and exceptional customer experiences
- Building and nurturing strong relationships with clients, understanding their needs, and proactively addressing their concerns
- Service Quality Assurance and Monitoring service quality through performance metrics, ensuring compliance with service level agreements (SLAs), and driving continuous improvement
- Promptly addressing and resolving customer escalations and complaints, ensuring optimal solutions and maintaining customer loyalty Played a pivotal role in facilitating the establishment of Savings and Current accounts Executed effective cross-selling strategies for various financial products, including Mutual Funds, Life Insurance, and General Insurance
- Demonstrated proficiency in generating and promoting both Liabilities and Asset products, such as Fixed Deposits, Debit and Credit cards, Personal loans, and Gold loans
- Utilized CRM systems for data mining and client communication initiatives
- Operated efficiently within the Financle platform for seamless financial operations
- Engaged in the diligent execution of Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures within the banking environment
- Actively involved in Anti-Money Laundering (AML) initiatives within the banking sector
- Held accountable for overseeing audit processes, compliance adherence, and the generation of comprehensive reports
- Championed the timely settlement of clearing accounts
- Proficiently addressed customer requests, spanning signature changes, Cheque book issuance, ATM Card reissuance, DD revalidation, and cancellation
- Managed critical processes, including Claim Settlement, Locker allotment, and their subsequent operations.
Privilege Banker (DM-I)
ICICI Bank Ltd.
Navi Mumbai
04.2021 - 07.2022
- Entrusted with the task of initiating Savings, Current, and Demat account openings
- Proficiently engaged in cross-selling endeavors for a diverse range of products, including Mutual Funds, Life Insurance, and General Insurance
- Effectively generated and promoted a variety of Liabilities and Asset products, encompassing Fixed Deposits, Debit and Credit cards, Home loans, Auto loans, Business loans, Overdraft facilities, Personal loans, and Gold loans
- Pioneered the provision of innovative solutions like QR code integration, CMS, POS services, and Payment gateways tailored for Current account clientele
- Held accountable for audit procedures, compliance adherence, and the comprehensive generation of reports
- Formulated policies in response to notifications and circulars issued by regulatory bodies
- Engaged actively in Retail Foreign Exchange sales and operational activities
- Prioritized the punctual settlement of clearing accounts
- Handled complex tasks such as Account Modification, encompassing RE-KYC processes, AADHAR and PAN updates, activation of dormant accounts, account freezing and unfreezing, scheme code transitions, and status adjustments from minor to major
- Attended diligently to customer requests, encompassing actions like signature changes, Cheque book requests, ATM Card reissuance, DD processing, and DD revalidation and cancellation
- Administered critical processes, including Claim Settlement, Locker allotment, and the seamless operation of these aspects.
Management Trainee
Thane Janta Sahakari Bank
Thane
10.2020 - 03.2021
- Charged with the task of fostering cross-selling and lead generation for Asset products among both current and new customers
- Orchestrated events and campaigns aimed at promoting various bank products
- Initiated outreach efforts, including cold calling, to effectively generate leads for Asset products.
Administrative Officer
Pillai HOC College of Engineering
Navi Mumbai
03.2017 - 06.2018
- Accountable for addressing student inquiries pertaining to the university and external organizations
- Managed the documentation of student and teacher profiles
Education
MMS (Marketing) -
Pillai Institute of Management Studies and Research, Panvel, Mumbai
01.2020
M.Sc (I.T) -
Pillai College of Arts & Science & Commerce, Mumbai
01.2016
B.Sc (I.T) -
Pillai College of Arts & Science & Commerce, Mumbai
01.2014
HSC -
St. Joseph High School and Jr. College of Science and Commerce, Mumbai
01.2011
SSC -
St. Joseph High School, Mumbai
01.2009
Skills
- Microsoft Office
- Customer Service
- Customer Relations
- Interpersonal Communication
- Computer Skills
- Supervision and Leadership
- Decision-Making
- Problem-Solving
- Client Relationship Management
Certification
- IRDA (Insurance Regulatory and Development Authority)
- CCNA (Cisco Certified Network Associate)
- Hardware Course
- MS-CIT (Maharashtra State Certificate in Information Technology)
Accomplishments
- Earned the title of Mumbai (Zone-5) Operating Income Star for outstanding performance in January, February, and March 2022
- Secured victory in the 'Bull Run Contest' within the Demat Account Category in October 2021
- Recognized as the recipient of the Highest Achievement Award in General Insurance in September 2021
Residence
Shivaji Road, Near Gune Hospital, Panvel, Maharashtra, 410206
Languages Proficient
- English
- Marathi
- Hindi
Project Internship
Bennett Coleman and Co. Ltd. (Times Group), 2 months, Analyzing Market Development Strategies Implemented by BCCL
Personal Information
Date of Birth: 02/14/93
Hobbies and Interests
- Engaging in sports
- Travelling
- Cooking
- Exploring new places
Timeline
Service Delivery Manager (DM)
Indusind Bank Ltd
08.2022 - Current
Privilege Banker (DM-I)
ICICI Bank Ltd.
04.2021 - 07.2022
Management Trainee
Thane Janta Sahakari Bank
10.2020 - 03.2021
Administrative Officer
Pillai HOC College of Engineering
03.2017 - 06.2018
MMS (Marketing) -
Pillai Institute of Management Studies and Research, Panvel, Mumbai
M.Sc (I.T) -
Pillai College of Arts & Science & Commerce, Mumbai
B.Sc (I.T) -
Pillai College of Arts & Science & Commerce, Mumbai
HSC -
St. Joseph High School and Jr. College of Science and Commerce, Mumbai
SSC -
St. Joseph High School, Mumbai
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