Aniket Guha Roy
Pune
Summary
Product Manager with 12+ years of experience focused on feature development and user experience enhancement. Expert in developing product roadmaps, leading cross-functional teams, and leveraging data analytics to drive product success. Skilled in developing customer success strategies, analyzing product usage data, and providing actionable insights to improve user experience.
Overview
13
13
years of professional experience
4
4
Certification
Work History
Product Success Manager
Kanverse
Pune
09.2023 - Current
- Managed a portfolio of 20 enterprise clients, ensuring 95%+ client satisfaction and retention rate
- Collaborated with Product Development teams to define product requirements and implement customer-driven product enhancements, resulting in a 40% decrease in customer-reported issues.
- Developed and executed a product roadmap that included four major feature releases, aligning with customer feedback and market trends, which enhanced the tool's functionality and drove a 30% increase in customer satisfaction.
- Improved product usability and customer satisfaction, increasing Net Promoter Score (NPS) from 60 to 90.
Lead Business Analyst
Perficient
Remote
08.2022 - 08.2023
- Led the development and implementation of an MDM solution that consolidated data from 15+ disparate sources, resulting in a 40% reduction in data duplication and a 30% improvement in data accuracy.
- Implemented data quality metrics and dashboards, which improved data governance and compliance, leading to a 50% decrease in data-related errors and a 20% increase in user satisfaction scores.
- Collaborated with data architects and engineers to design and integrate a new data model that enhanced data consistency across platforms, resulting in a 20% improvement in data integration speed.
Senior Business Analyst
EY
Dublin
07.2021 - 06.2022
- Conduct workshops and interviews with cross-functional stakeholders to elicit, understand, and analyze their business requirements. Create relevant User Stories in JIRA, JIRA Align, and Confluence.
- Design workflow for business processes, such as use cases, process maps, wireframes, and activity diagrams.
- Acted as Product Owner and assisted Business Sponsor in user story creation and product backlogs, while ensuring cross-collaboration among teams in resolving impediments.
- Facilitate PI Planning readiness and via Pre- and Post-PI Planning meetings and maintained features, risks, dependencies, objectives, and program board on JIRA and JIRA Align.
- Coached team members in SAFe Agile practices and guided them to higher Scrum maturity.
Business Data Analyst
KPMG
Dublin
08.2020 - 07.2021
- Accelerate the identification of high-risk journals by developing Tableau dashboards for Revenue - Expense and Journal analysis by 20%
- Automate the Risk Analysis and Audit processes related to General Ledger, Cash flow, Income statements by developing web applications and ensuring time savings by 40+ %.
- Design and Develop Database scripts & PL/SQL stored procedures, data models using SQL and MYSQL Server.
Business Analyst
Cognizant Technology Solutions
Kolkata
09.2011 - 08.2019
- Build data visualizations using Tableau and SQL for business KPIs that reduced manual reporting work by 8 hours weekly.
- Optimize the service request workflow process to expedite the approvals for customer transactions by leveraging APIs and ensuring cost savings by 35+%.
Education
Master of Science - Data Science
University College Dublin
Dublin08-2020
Skills
- Project Management Skills: Product Development and Lifecycle Management, Cross-Functional Team Leadership, Data-Driven Decision Making, Customer Focus and User Experience, Product Roadmap and Planning, Stakeholder Management, Scrum/Agile Framework, Financial and Budget Management, Risk Analysis and Management, Customer Advocacy, Feature Prioritization
- Domains: Banking Financial Services, Agriculture, Livestock, Pharmaceutical
- Technical Skills: API integration, API Tools, MYSQL, Python, Machine Learning
- Software/Languages: JIRA, JIRA Align, Confluence, Microsoft Azure DevOps, MS office, Visio, Lucid Charts
Certification
- BCS Foundation Certification in Business Analysis - 01/01/22
- SAFe 5 Scrum Master - 11/01/21
Timeline
Product Success Manager
Kanverse
09.2023 - Current
Lead Business Analyst
Perficient
08.2022 - 08.2023
Senior Business Analyst
EY
07.2021 - 06.2022
Business Data Analyst
KPMG
08.2020 - 07.2021
Business Analyst
Cognizant Technology Solutions
09.2011 - 08.2019
Master of Science - Data Science
University College Dublin