Aniket Karmakar
Kolkata
Summary
Customer-focused professional with strong expertise in service delivery and sales support. Proficient in Excel and data analysis, effectively monitoring rider performance and identifying fraud. Enhanced operational efficiency by revising SOPs based on field feedback. Led data-driven process improvements through collaboration with stakeholders, driving business growth with insight-led solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
QUALITY ASSOCIATE - CENTRAL LOGISTICS
Eternal ( Zomato )
GURUGRAM
08.2024 - 08.2025
- Analyzed data to enhance rider performance, identifying trends and improvement areas.
- Ensured compliance with logistics regulations by leveraging data insights to address fraud cases.
- Collected and synthesized feedback from delivery partners to drive operational improvements.
- Revised Standard Operating Procedures (SOPs) based on practical insights from field operations.
- Led logistics enhancements through strategic data analysis and stakeholder feedback integration.
- Resolved customer queries regarding food delivery, payments, refunds, and order discrepancies efficiently.
- Maintained high availability while ensuring adherence to shift schedules and minimal shrinkage.
- Achieved average CSAT score of 66% week-on-week by providing effective resolutions.
SALES MANAGER
REGENESYS
REMOTE
11.2023 - 08.2024
- Exceeded sales targets by generating ₹18.9L in revenue over one week with 14 successful sales.
- Managed a team of Business Development Associates to cultivate lasting client partnerships.
- Conducted virtual engagements to drive international sales in South African markets.
- Promoted a variety of courses in technology, management, and emerging skill sets.
Sr. Career Coach
Edubridge Learning Pvt. Ltd.
Remote
07.2023 - 11.2023
- Developed competitive pricing strategies to align CRM objectives with customer needs.
- Created proposals, contracts, and procedures to enhance client acquisition and optimize operations.
- Upsold products and services to existing customers, increasing revenue opportunities.
Manager in Career Development
Edukyu Pvt. Ltd.
Kolkata
02.2023 - 06.2023
- Managed team to achieve career development goals aligned with organizational objectives.
- Conducted recruitment, training, and performance evaluations to boost team efficiency.
- Developed strategies to enhance client engagement and career counseling services.
- Implemented operational improvements to drive overall success.
SENIOR BUSINESS DEVELOPMENT ASSOCIATE
BYJU'S
BANGALORE
04.2021 - 11.2022
- Developed and implemented pricing structures to meet NRM objectives and customer targets.
- Secured new clients while strengthening relationships to drive revenue growth.
- Optimized service delivery for existing accounts, improving client satisfaction metrics.
- Generated INR 75 lacs in revenue within 1.5 years, significantly boosting business growth.
Education
MBA - FINANCE & MARKETING
Dayananda Sagar College of Engineering
Bangalore08-2021
BBA - FINANCE & MARKETING
Bangalore University
Bangalore12-2019
High Secondary School - ISC - Commerce
Julien Day School
Kalyani05-2016
Skills
- Python and Pandas
- Data science fundamentals
- Advanced Excel and Google Sheets
- Artificial intelligence
- Microsoft Office
- CRM software proficiency
- Salesforce and Ameyo
- Team leadership skills
- Critical thinking abilities
- Collaborative execution strategies
- Clear communication skills
- Sales pipeline management
- Relationship management
Certification
Python for Data Science, IBM, PWID-B0367400
Accomplishments
- Consistently exceeded sales targets, driving the sales process successfully.
- Achieved a personal best of INR 14 lacs revenue in a week with 13 sales.
- INR 75 lacs revenue generated in 1.5 years, driving significant business growth and profitability.
- Maintained an average CSAT score of 66% (Week on Week) by delivering efficient and empathetic resolutions.
Timeline
QUALITY ASSOCIATE - CENTRAL LOGISTICS
Eternal ( Zomato )
08.2024 - 08.2025
SALES MANAGER
REGENESYS
11.2023 - 08.2024
Sr. Career Coach
Edubridge Learning Pvt. Ltd.
07.2023 - 11.2023
Manager in Career Development
Edukyu Pvt. Ltd.
02.2023 - 06.2023
SENIOR BUSINESS DEVELOPMENT ASSOCIATE
BYJU'S
04.2021 - 11.2022
MBA - FINANCE & MARKETING
Dayananda Sagar College of Engineering
BBA - FINANCE & MARKETING
Bangalore University
High Secondary School - ISC - Commerce
Julien Day School