Ashwini Chandorkar

• Ensured team validated claims documents according to checklist.
• Oversaw the management of customer and service center payments.
• Conducted comprehensive claims assessments in accordance with policy guidelines.
• Ensured timely submission of claims to insurance companies.
• Recovered payments from insurance companies efficiently.
• Reconciled all settled claims and addressed discrepancies with the insurance company regarding short and excess payments.
• Created comprehensive dashboards and ensured timely distribution to all stakeholders.
• Ensured timely follow-up on payments with insurance companies.
• Implemented training programs for the team, enhancing their skills in fraud detection and claim analysis.
• Updated the claims master file with 100% accuracy.
• Managed relationships with five major insurance companies, including TAGIC, FGI, ICICIL, HDFC Ergo, and IFFCO Tokiyo.
• Managed team members effectively to meet high production standards with accurate results.
• Prepared detailed reports on claim status and activities for management review.

• Maintained comprehensive customer data and managed outstanding loan records.
• Handled customer inquiries and provided comprehensive project details.
• Listened to customer needs to identify and recommend best prohects.
• Identified customer needs by asking questions and advising on best solutions.

• Authorized vendor payments and employee reimbursements.
• Resolved customer queries and doubts received via calls.
• Maintained the database and records of vendors utilizing our services.
• Provided daily MIS reports to senior management and accounts managers.
• Managed data by accurately identifying and organizing information relevant to the company's business.
• Managed and maintained campaign codes for various insurance products.
• Maintained Communication Tracker for accident and health products.
• Tracked business sourced at profit centers and maintained comprehensive sourcing MIS.
• Maintained Reconciliation MIS for policy sourcing versus policy booking.
• Processed policy endorsements using system applications.
• Maintained Profit and Loss Tracker to ensure accurate financial reporting.
• Transferred Voice Log custody to FTP Server efficiently.
• Uploaded lead reports for Tata AIG Product and prepared daily business reports.
• Handled incoming calls from the call center to provide policy updates.
• Updated agency leads from LMS into the tracker.
• Scrutinized bills and forwarded them to the Finance and Accounting team for processing.

A)Administration:-

• Maintained employee details in the database.
• Maintained employee attendance records using Visual FoxPro system.
• Generated salary slips through the system.
• Submitted employees' PF and ESIC details to the consultant.
• Coordinated with consultants to address queries related to PF and ESIC.

B)Banking:-

• Entered post-dated cheques into the Cheque Tracker system.
• Managed banking processes efficiently.
• Processed presentation checks efficiently by location, bank, branch, and amount.
• Generated daily MIS reports to support banking operations and administrative functions.
• Handled FCRM queries, ensuring timely and accurate coordination with the banking team.
• Maintained accurate and up-to-date banking data status.