Summary
Overview
Work History
Education
Skills
Hobbies and interests
Languages
Timeline
Generic

Aniket Majumdar

Kolkata

Summary

Detail-oriented professional with a passion for excelling in the BPO industry. Utilizes strong communication, problem-solving, and customer service skills to drive company growth and personal advancement.

Overview

5
5
years of professional experience

Work History

Customer Operations Representative

Concentrix
01.2025 - 05.2025
  • I was in the Expedia chat process
  • Improved customer satisfaction by resolving complex issues promptly and professionally.
  • Utilized CRM systems to update and manage customer information, enabling personalized service experiences for clients.
  • Handled escalated complaints with diplomacy and professionalism, restoring client trust and loyalty.
  • Transformed strategy into standard practice with measurable KPIs.
  • Participated in regular team meetings to share best practices for enhancing customer service skills.
  • Assisted customers with product inquiries, guiding them towards informed purchasing decisions that met their needs.

Customer Service- Chat

Tech Mahindra
08.2020 - 10.2020
  • Conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement in service delivery.
  • Delivered exceptional service by promptly responding to customer queries via phone and email, enhancing satisfaction levels.
  • I was in the training period for around 3 months then I left the Job.

Education

Law - BBA-LLB

University Of Engineering and Management
2023

Skills

  • Excellent communication skills (both verbal and written)
  • Strong interpersonal and customer service abilities
  • Problem-solving and conflict resolution
  • Multitasking and time management
  • Technical proficiency
  • Ability to work under pressure and meet targets
  • Adaptability and quick learning
  • Attention to detail

Hobbies and interests

  • Public Speaking/Debating
  • Reading
  • Playing Guitar and Synthesizer
  • Playing football

Languages

English
Proficient
C2
Hindi
Advanced
C1
Bengali
Proficient
C2

Timeline

Customer Operations Representative

Concentrix
01.2025 - 05.2025

Customer Service- Chat

Tech Mahindra
08.2020 - 10.2020

Law - BBA-LLB

University Of Engineering and Management

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Aniket Majumdar