Aniket Mandolia
Technical Support Associate
Ghaziabad,Uttar Pradesh
Summary
Proven Technical Support Associate at Digitral Private Limited, adept in Linux and exceptional at enhancing customer satisfaction. Spearheaded strategies reducing support tickets by implementing proactive solutions. Skilled in telecommunications and troubleshooting, my collaboration and problem-solving skills led to significant service quality improvements.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Associate
Digitral Private Limited
07.2022 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.
Education
Bachelor of Technology - Computer Science
Graphic Era Hill University
Dehradun 08.2018 - 07.2022
Skills
Linux
SQL
Telecommunications
Teamwork and collaboration
JIRA systems
Technical troubleshooting
Problem-solving
Timeline
Technical Support Associate
Digitral Private Limited
07.2022 - Current
Bachelor of Technology - Computer Science
Graphic Era Hill University
08.2018 - 07.2022
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