Aniket Pal
Muzaffarnagar
Summary
Self-motivated Floorman performing repairs and equipment maintenance in fast-paced environments. Proven history of reducing recordable incidents while improving productivity. Detail-oriented with strong skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Floor Captain
THE PIT SMOKE & GRILLED
GURGAON
01.2024 - Current
- Ensured proper maintenance and cleanliness of the floor area, including mopping, dusting, vacuuming, and replenishing supplies.
- Provided customer service to guests, including answering questions, resolving conflicts, and responding to inquiries in a timely manner.
- Performed daily inspections of equipment, furniture, carpeting, walls, windows and floors to ensure compliance with safety regulations.
- Trained new employees on the use of cleaning materials and equipment as well as safety protocols.
- Monitored inventory levels for cleaning materials such as mops, buckets, brooms.
- Resolved customer complaints in a professional manner to maintain customer satisfaction.
- Maintained records of employee attendance and shift schedules.
- Responded quickly and effectively to any accidents or injuries that occurred on the premises.
- Inspected equipment regularly for defects or malfunctions.
- Organized storage rooms according to company standards.
- Verified floor staff uniform presentation and continuously supervised performance to ensure quality service.
- Trained new employees on standard operating procedures to speed onboarding time.
- Planned programs of events or schedules of activities.
- Communicated with customers to convey information about events or activities.
- Trained workers in company procedures or policies.
- Operated and explained proper use of mechanical equipment to employees.
Receptionist Supervisor
R C PALACE
BHIWADI
03.2021 - Current
- Organized and scheduled staff shifts and vacations, ensuring adequate coverage at all times.
- Developed and implemented processes for tracking client interactions and data entry accuracy.
- Trained new hires on company policies, procedures, and software applications.
- Conducted performance evaluations and provided feedback to employees regarding their progress.
- Monitored the front desk operations, including answering phones, responding to inquiries, and managing incoming and outgoing mail.
- Assisted in developing marketing strategies for increasing customer satisfaction ratings.
- Drafted letters of offer for prospective receptionist candidates during recruitment process.
- Managed inventory of office supplies such as stationery items and equipment maintenance needs.
Sandwich Artist
SUBWAY
MUSCAT
10.2021 - 10.2023
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained safe food handling practices to prevent germ spread.
- Verified orders and bagged items for easy transport.
Cook
HUNGERY VILLA
RAUDAUR
10.2020 - 03.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Planned menus based on customer preferences, nutritional value and budget constraints.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Education
DIPLOMA - DIPLOMA IN HOTEL MANAGEMENT
GANPATI INSTITUE OF HOTEL MANAGEMENT
YAMUNANAGAR07-2021
SR. SECONDARY SCHOOL - ARTS
Haryana Board Open School (Haryana Board)
YAMUNANAGAR09-2019
DIPLOMA - COMPUTER OPERATOR AND PROGRAMMING ASSITENT
Govt. I.T.I Yamunanagar
07-2018
High school -
S.S.K Public School (CBSE Board Delhi)
01.2016
Skills
- Good Analytical & communication skills
- Ready to Accept Challenges
- Hard Working
- Punctual
- Staff Scheduling
- Team Management
- Hygiene standards
- Physical Strength and Stamina
- Staff Training
Computer Education
- Basic Knowledge of computer
- Networking and Ms-Office
Personal Information
- Father's Name: Mr. Chanderpal
- Date of Birth: 07/07/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Interested Department
- Front Office
- F & B Production
Hobbies and Interests
- Travelling
- Reading Books
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
Timeline
Floor Captain
THE PIT SMOKE & GRILLED
01.2024 - Current
Sandwich Artist
SUBWAY
10.2021 - 10.2023
Receptionist Supervisor
R C PALACE
03.2021 - Current
Cook
HUNGERY VILLA
10.2020 - 03.2021
DIPLOMA - DIPLOMA IN HOTEL MANAGEMENT
GANPATI INSTITUE OF HOTEL MANAGEMENT
SR. SECONDARY SCHOOL - ARTS
Haryana Board Open School (Haryana Board)
DIPLOMA - COMPUTER OPERATOR AND PROGRAMMING ASSITENT
Govt. I.T.I Yamunanagar
High school -
S.S.K Public School (CBSE Board Delhi)
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