Aniket Ranjan
Kolkata
Overview
3
3
years of professional experience
Work History
Relationship Manager Customer Engagement
Kotak mahindra bank pvt Ltd
Kolkata
09.2023 - Current
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Established strong client relationships to drive business development.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed strategies to attract new customers while retaining existing ones.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Developed marketing plan based on client data to acquire new relationships and expand existing ones.
- Addressed inquiries from clients and department team members.
- Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
- To achieve and deepen business volume and numbers. To cross-sell TPP like Insurance, Gold, Locker, FD, Asset Products etc.
Virtual Acquisition Manager
Axis bank Pvt ltd
Kolkata
09.2020 - 09.2023
- Managed post-acquisition integration processes.
- Analyzed customer data to determine customer needs and preferences.
- Developed and implemented strategies to acquire new customers.
- Provided guidance and support throughout the entire acquisition process.
- Conducted market research to identify potential acquisition targets.
- Acquire new to bank customers for current accounts, saving accounts & term deposits by ensuring a high class service experience.
- Manage customer on-boarding & relationship for 6 months. Ensure that the accounts acquired are active( We shall have to define Active account).
- To achieve and deepen business volume and numbers. To cross-sell TPP like Insurance, Gold, Locker, FD, Asset Products etc.
Timeline
Relationship Manager Customer Engagement
Kotak mahindra bank pvt Ltd
09.2023 - Current
Virtual Acquisition Manager
Axis bank Pvt ltd
09.2020 - 09.2023