Aniket Ranjan

Kolkata

Overview

years of professional experience

Work History

Relationship Manager Customer Engagement

Kotak mahindra bank pvt Ltd

Kolkata

09.2023 - Current

Identified customer needs, developed customized solutions, and provided knowledgeable advice.
Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Established strong client relationships to drive business development.
Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Achieved client loyalty through quality, productivity, service and proactive management.
Developed strategies to attract new customers while retaining existing ones.
Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
Resolved escalated customer issues efficiently and effectively within established timelines.
Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
Developed marketing plan based on client data to acquire new relationships and expand existing ones.
Addressed inquiries from clients and department team members.
Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
Evaluated customer feedback to identify areas of improvement in products or services offered.
Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
To achieve and deepen business volume and numbers. To cross-sell TPP like Insurance, Gold, Locker, FD, Asset Products etc.

Virtual Acquisition Manager

Axis bank Pvt ltd

Kolkata

09.2020 - 09.2023

Managed post-acquisition integration processes.
Analyzed customer data to determine customer needs and preferences.
Developed and implemented strategies to acquire new customers.
Provided guidance and support throughout the entire acquisition process.
Conducted market research to identify potential acquisition targets.
Acquire new to bank customers for current accounts, saving accounts & term deposits by ensuring a high class service experience.
Manage customer on-boarding & relationship for 6 months. Ensure that the accounts acquired are active( We shall have to define Active account).
To achieve and deepen business volume and numbers. To cross-sell TPP like Insurance, Gold, Locker, FD, Asset Products etc.

Timeline

Relationship Manager Customer Engagement

Kotak mahindra bank pvt Ltd

09.2023 - Current

Virtual Acquisition Manager

Axis bank Pvt ltd

09.2020 - 09.2023

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