Aniket Srotriya
New Delhi
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, web chats, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Admiral Solutions
Haryana
01.2022 - 08.2022
- Answered customer inquiries over the chat and email.
- Provided accurate, valid, and complete information to customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Senior Representative
Concentrix
Haryana
01.2021 - 09.2021
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Built lasting relationships with customers to support sales, service and business operations goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Technical Associate
Wipro
New Delhi
12.2018 - 02.2020
- Served as first point of contact for incoming technical service calls.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Upsold products and services on calls to ease customer experience.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Implemented feedback from customer satisfaction surveys to improve service quality.
Education
Bachelor of Arts - Political Science
School of Open Learning
New Delhi, DL06-2021
High School Diploma -
ISE
New Delhi, DL05-2016
High School Diploma -
ICSE
Jharkhand05-2014
Master of Arts - Environmental Science
Indira Gandhi National Open University
New Delhi, DLSkills
- Customer service excellence
- Inbound Customer Service
- LiveChat Messaging
- Complaint Handling
- Billing Adjustments and Refunds
- Payment Processing
- Sales and Upselling
- Interpersonal Communication
- Multitasking
- Problem-solving abilities
Languages
Hindi
First Language
English
Advanced (C1)
C1
Accomplishments
- Awarded for outstanding performance on sNPS FY 2019 at Wipro Delhi.
- Recognised for maintaining 100% CSAT for 2 consecutive months at Concentrix.
- Participated in multiple 200 metre race and won many awards.
- Had been a member of multiple cricket clubs.
Affiliations
- Hobbies & Interests: Badminton, chess, travelling, cooking
Timeline
Customer Care Representative
Admiral Solutions
01.2022 - 08.2022
Senior Representative
Concentrix
01.2021 - 09.2021
Technical Associate
Wipro
12.2018 - 02.2020
Bachelor of Arts - Political Science
School of Open Learning
High School Diploma -
ISE
High School Diploma -
ICSE
Master of Arts - Environmental Science
Indira Gandhi National Open University
Similar Profiles
ROLF MATHEWROLF MATHEW
Commodity Sales Consultant at Admiral SolutionsCommodity Sales Consultant at Admiral Solutions
Abhijeet RaiAbhijeet Rai
Customer Care Specialist at Admiral SolutionsCustomer Care Specialist at Admiral Solutions
Jasvinder SinghJasvinder Singh
Customer Support Specialist at Admiral SolutionsCustomer Support Specialist at Admiral Solutions