Timeline
Work History
Overview
Education
Skills
Summary
Generic

Aniket Totare

Operation consultant
Kalyan,MH

Timeline

Operation consultant

Hardcastle Restaurant Pvt. Ltd.
01.2022 - Current

RESTAURANT GENERAL MANAGER

Hardcastle Restaurant Pvt. Ltd.
06.2019 - 01.2022

MBA - PGPMS

Welingkar Institute
01.2017 - 03.2019

RESTAURANT DEPARTMENT MANAGER

Hardcastle Restaurant Pvt. Ltd.
12.2016 - 06.2019

SHIFT MANAGER

Hardcastle Restaurant Pvt. Ltd.
06.2016 - 12.2016

CREW TRAINER

Hardcastle Restaurant Pvt. Ltd.
04.2014 - 06.2016

Bachelor of Commerce - Commerce

Saket Collage
06.2013 - 03.2016

Work History

Operation consultant

Hardcastle Restaurant Pvt. Ltd.
01.2022 - Current

Managing 12 outlets across goa, Rest of karnataka and rest of Maharashtra

Led new store openings in different cities,ensuring smooth lunch and operations

built and maintained strong relationships with clients,vendors and stakeholders

Developed effective improvement plans in alignment with goals and specifications.
Maintained database systems to track and analyze operational data.
Evaluated staff performance and provided coaching to address inefficiencies.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Devised and implemented processes and procedures to streamline operations.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.
Created and managed project plans, timelines and budgets.
Frequently inspected production area to verify proper equipment operation.
Helped meet changing demands by recommending improvements to business systems or procedures.
Collected, arranged, and input information into database system.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

RESTAURANT GENERAL MANAGER

Hardcastle Restaurant Pvt. Ltd.
06.2019 - 01.2022

Met, greeted, and encouraged feedback from customers and used
feedback to implement positive changes within restaurant.

Prepared restaurant business plan by reviewing demands, analyzing
competitors and developing projections for sales and finances.

• Carefully interviewed, selected, trained, and supervised staff.
Promoted positive atmosphere and went above and beyond to
guarantee each customer received exceptional food and service.

Built and leveraged community relationships to drive business and
maximize catering programs.

Set clear expectations and created positive working environment for
employees.

Quickly identified problem situations and skillfully resolved incidents to
satisfaction of involved parties.

RESTAURANT DEPARTMENT MANAGER

Hardcastle Restaurant Pvt. Ltd.
12.2016 - 06.2019

Tracked daily sales transactions and invoices for accurate and updated
financial reporting.

Reconciled cash and credit card transactions to maintain accurate
records.

• Correctly calculated inventory and ordered appropriate supplies.
Effectively managed payroll and timekeeping, and paperwork for new
hires and terminations.

Enhanced financial controls to minimize theft and loss risks,
continuously maintaining accurate accounts and cash drawers.

• Developed unique events and special promotions to drive sales.
Inspected equipment and machinery for proper working condition and
directed staff to clean and repair as needed.

Handled escalated customer concerns with speed and knowledgeable
support to achieve optimal satisfaction and maintain long-term loyalty.

SHIFT MANAGER

Hardcastle Restaurant Pvt. Ltd.
06.2016 - 12.2016

Supervised employees and oversaw quality compliance with company
standards for food and services.

• Excelled in every store position and regularly backed up front-line staff.

CREW TRAINER

Hardcastle Restaurant Pvt. Ltd.
04.2014 - 06.2016

Trained other employees in customer service, food safety, and
performance requirements.

Greeted customers with smile and provided friendly service to
professionally handle every need.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Education

MBA - PGPMS

Welingkar Institute
Dadar ,Mumbai / Part Time
01.2017 - 03.2019

Bachelor of Commerce - Commerce

Saket Collage
Kalyan ,Mumbai
06.2013 - 03.2016

Skills

Customer relationships

Operational efficiency

Staff training and development

Business process improvement

Operations management

Analysis and reporting

Compliance

Capacity planning

Cost reduction strategies

Teamwork

Teamwork and collaboration

Problem-solving

Time management

Attention to detail

Reliability

Organizational skills

Team collaboration

Decision-making

Relationship building

Task prioritization

Goal setting

Inventory control

Adaptability

Continuous improvement

Data analysis

Budget planning

Market research

Root-cause analysis

Cost analysis

Summary

Accomplished Operation Consultant/Deputy Manager/Area Manager at
Hardcastle Restaurant Pvt. Ltd., adept in process optimization and team
leadership. Leveraged analytical thinking and management coaching to
enhance operational efficiency and employee performance. Achieved
significant improvements in customer satisfaction and operational workflows,
demonstrating a strong blend of technical proficiency in data analytics and a
commitment to continuous improvement.

Aniket TotareOperation consultant