Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Aniket Burman

Aniket Burman

Manager
Bengaluru

Summary

A highly accomplished professional with a robust academic foundation and extensive expertise in operations, program management, and category management. With over 30 months of cross-functional experience at Amazon India, has demonstrated excellence in roles such as Category Manager and Vendor/Seller Support Manager. Also, has successfully led large teams, enhanced seller experience metrics, and reduced operational inefficiencies through data-driven strategies and process standardization. Prior to Amazon, has served as an Assistant Manager and spearheaded cost reduction and quality improvement initiatives

Overview

7
7
years of professional experience

Work History

Manager - Selling Partner Services (SPS)

Amazon
10.2023 - Current
  • Leading a team of 90+ as a team manager and supporting worldwide (WW) sellers on issues related to Listing, Inventory, Merchandizing, Financial Deductions, etc.,
  • Enhanced Maharashtra site's overall Selling Partner Experience (NRR) by ~16% YTD (2024) through daily/weekly trend reporting, analysis of impact drivers (contact types/channel/Marketplaces), bottom-quartile performance monitoring, and targeted improvements in multilingual contacts (JP/CN/DE)
  • Reduced touch-points per Seller Contact/Query by ~8% YTD (2024) for the site through performance-based auditing mechanism, daily/weekly/monthly reporting, decreasing contact volumes where seller actions are pending, and bottom-quartile improvement
  • As a people manager, achieved goals on Manager Satisfaction, Inclusion and Job Satisfaction


Vendor Manager (Sports)

Amazon
06.2022 - 10.2023
  • Launched Sports category with a portfolio of 150+ Tier-1 EU5 (UK, DE, FR, IT and ES regions) vendors with YTD revenue of €1.2Bn
  • Saved approximately 23% of the onshore team's productivity hours by onboarding 5 key metrics to the program and implementing task standardization and streamlining work delivery
  • Enhanced program satisfaction by ~32% YTD (2023) by improving the quality of work delivery, accelerating speed of execution, and minimizing communication gaps across teams
  • Boosted the detail page quality Sports category by ~7% YTD (2023) by collaborating with key vendors and addressing top issues like missing main images, search suppression, incorrect browse nodes and focusing on listings with the highest customer views
  • Reduced the Out-of-Stock rate (OOS%) of sports listings by ~7.3% YTD (2023) by regularly nudging vendors about products with no expected supply in the next two months and marking them as end-of-life (EOL) to preserve customer experience
  • Led a team of 22 new-hire vendor consultants across India, Romania, and Egypt as a Vendor Manager, meeting all managerial KPIs (Manager Satisfaction, Job Satisfaction, Inclusion) and reduced new-hire ramp-up time by ~25% through collaboration with the training team to revamp the curriculum on key themes

Assistant Manager - Operations

Tractors India Limited (TIL)
06.2018 - 08.2019
  • Led a team of 30 and managed daily staff scheduling, ensuring optimal coverage during peak seasons while minimizing labor costs
  • Achieved cost savings of INR 21 lakhs by identifying and removing 102 outdated or un-utilized items from the Bill-of-Materials (BOM) across 5 different Crane models, while collaborating with cross-functional teams (Design, Planning, and Sourcing) to analyze root causes and implement sustainable process improvements
  • Drove an 85% reduction in repetitive defects through a Quality Improvement Project by identifying 495 defects, performing Pareto and Why-Why Analysis to pinpoint root causes, and analyzing six months of historical data to deliver actionable insights, enabling the Quality team to implement effective corrective measures

Education

MBA - Operations And Marketing

XLRI - Xavier School of Management (Jamshedpur)
Jamshedpur, India
04.2001 -

Bachelor of Engineering (B.E.) - Production Engineering

Jadavpur University
Kolkata, India
04.2001 -

Skills

Category Management

Vendor Management

Program Management

Data analysis

KPI Management

Strategic planning

Team leadership

Performance management

Accomplishments

  • Published a research paper on “Drill Path Optimization” in Taylor and Francis
  • Received a PPO (Pre-Placement Offer) from Amazon after Summer internship (~5% from 360 students)
  • Stood 2nd out of 1627 teams in Case-ette’20 Case Competition by 180° Consulting (Delhi University)


Timeline

Manager - Selling Partner Services (SPS)

Amazon
10.2023 - Current

Vendor Manager (Sports)

Amazon
06.2022 - 10.2023

Assistant Manager - Operations

Tractors India Limited (TIL)
06.2018 - 08.2019

MBA - Operations And Marketing

XLRI - Xavier School of Management (Jamshedpur)
04.2001 -

Bachelor of Engineering (B.E.) - Production Engineering

Jadavpur University
04.2001 -

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