Aniket Manish Teckchandani

Customer Care Executive with extensive experience in providing detailed product and service information to enhance customer understanding and satisfaction. Demonstrated ability to maintain high satisfaction scores by resolving first-call issues and managing both inbound and outbound customer service calls. Developed strong relationships with customers, ensuring their satisfaction through effective follow-up on inquiries and complaints. Proven skills in multitasking, active listening, and maintaining professionalism in stressful situations contribute to consistent delivery of high-quality support.

• 1. Responding to inquiries 2. Resolving complaints 3. Technical Support
• 4. Customer Follow-ups 5. Updating Customer Records
• 6. Product or Service Education
• 7. Upselling and Cross-selling 8. Monitoring Feedback
• Answering customer questions about products or services
• Providing accurate and clear information in a timely manner
• Handling customer concerns or dissatisfaction.
• Offering solutions or escalating issues when necessary
• Helping customers place, track, or cancel orders.
• Assisting with returns, exchanges, or refunds.
• Troubleshooting product issues.
• Guiding users through problem-solving steps.
• Checking in after service to ensure satisfaction.
• Sending feedback surveys or thank-you messages.
• Maintaining accurate information in CRM (Customer Relationship Management) systems.
• Logging interactions for future reference.
• Explaining features and benefits.
• Offering training or demos if needed.
• Recommending additional products or services based on customer needs.
• Reading and responding to reviews or social media mentions.
• Reporting trends to improve service or product

• Reading
• Puzzles
• Writing Poetry

• chess
• Football