Aniket Shashikant Dubey

Processed reservation requests through phone, email, online platforms, and walk-ins.

Ensured accurate input of reservation details in property management systems.

Modified or canceled reservations based on guest requests and availability.

Allocated rooms according to guest preferences and special requests.

Provided precise information on room types, rates, and services.

Handled special requests, including early check-ins and accessibility accommodations.

Resolved customer issues while prioritizing service excellence and satisfaction.

Maintained reservation records and updated guest profiles in the database.

Coordinated team efforts to deliver seamless, high-quality guest services.
Managed VIP guest stays, ensuring superior service during arrivals and departures.
Anticipated guest needs through proactive pre-arrival communication.
Resolved guest complaints promptly, enhancing overall satisfaction during and after stay.
Assisted guests with inquiries in a professional manner, escalating issues to Duty Manager as necessary.
Handled telephone, email, and fax communications regarding bookings and payments efficiently.
Established training programs for new staff, resulting in increased guest satisfaction.

Collaborated with various operations to achieve business, financial, guest satisfaction, and safety targets.
Resolved guest issues efficiently across all operational areas.
Monitored front desk systems for optimal performance and reliability.
Managed guest check-in and check-out processes effectively.
Ensured compliance with established procedures for record-keeping and billing disputes.
Conducted daily inspections of rooms and property to maintain quality standards.
Addressed guest complaints promptly and courteously.
Oversaw maintenance needs to foster a safe and comfortable environment for staff and guests.

• Contributed to operations across all core departments of hotel.
  Supported front office operations to enhance guest experiences.
  Assisted housekeeping in maintaining high cleanliness standards.
  Participated in food and beverage service to ensure quality.