Anil Ajayakumar
Ernakulam, Kerala
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Chat Support Representative
sutherland Global Services
Ernakulam
09.2022 - 06.2024
- Answered customer inquiries regarding product features, pricing plans and orders.
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Mentored junior team members and managed employee relationships.
Education
Diploma In Mechanical Engineering - Mechanical Engineering
SCMS COLLEGE OF POLYTECHNICS
Perumbavoor01-2022
Kerala State Board of Secondary Education - SSLC
Government Higher Secondary School
Edappally01-2017
Biomaths
Guardian Angels Higher Secondary School
Manjummel, ErnakulamSkills
- Excellent communication skill
- Performance Tracking
- Customer Service
- Time Management
- De-Escalation Techniques
- Order Processing
- Refunds processing
- Problem-solving skills
- Understanding Customer Needs
- Multitasking
- Tracking complaints
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Beginner
A1
hindi
Beginner
A1
Timeline
Chat Support Representative
sutherland Global Services
09.2022 - 06.2024
Diploma In Mechanical Engineering - Mechanical Engineering
SCMS COLLEGE OF POLYTECHNICS
Kerala State Board of Secondary Education - SSLC
Government Higher Secondary School
Biomaths
Guardian Angels Higher Secondary School
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