Anil A K
Operations Manager
Thrissur
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
6
6
Languages
Work History
Renewable Energy Operation Manager
AK Trade
10.2018 - Current
- Renewable energy & Smart living
- Overseeing daily operations
- Optimizing workflows
- Inventory management
- Transportation coordination
- Team management
Service Operations Manager
Videocon Consumer Durables
06.2017 - 08.2018
- Prioritize the escalations of customers by sorting them according to their severity and nature, and resolving them within the set SLA and after proper close looping with the customer
- Visit every Distributer and Dealer end once in a month to resolve current emerging issues with service related and complaints pending reasons
- Track and resolve dealer related stock issues & Schedule and track area service center wise
- Ensure timely availability of manpower in service centre and control the attrition levels
- Allotment and track jobs to warehouse technician
- Daily basis
- Warehouse stock defective clearance and categorize proper location
- Proactively report all product quality issues to respective Product Manager based at HO
- Clearance of all customer and stock related replacement issues
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- Managed budgets, ensuring cost-effective allocation of resources and expense control.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
Domestic Appliances Store Manager
Samsung India
03.2015 - 03.2017
- Management of risk sensing service centers at Cochin location
- Audits of ESC Technical Reports, CSR and spare parts
- Handling overall Kerala open service calls, Long term pending calls, Abnormal service call
- Handling customer service escalations and provides proper service as procedures
- Maintenance of all inspection, technical, feedback & stock reconciliation reports
- Responsible for planning buffers a per
- ASC'S MSL MODULE
- Managing claims and maintaining credit limit of Esc's & Used spare parts return dispatch adherence
- Part pending analysis of open calls with cochin part store
- Stock repair follow up , tracking of each and every escalation and providing stock repair service or discount approvals
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Business or Sector Other service activities
Corporate Move Coordinator
Super General Company
11.2009 - 12.2014
- Providing direction, motivation & training to team for ensuring optimum performance
- Develop and document field logistics policies, procedures, manuals, forms and logs as needed
- Analyzing maintenance issues to ensure optimum performance and productivity and documenting the same as per laid down norms
- Ensuring all SRV's have been processed on SAP and the material has been transferred to respective locations
- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service norms
- Preparing weekly report on all delivery and installation jobs and submit to relevant sales team member
- Conducted periodic maintenance inspections as stated by contract or
Inside Technical Sales Representative
Emirates Trading Agency
08.2007 - 02.2009
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction
- Managed a high volume of client requests, ensuring timely and effective delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Education
Diploma - Electronics And Telecommunication
Nehru College of Aeronautics And Applied Sciences
Coimbatore, India07.1988
Skills
customer relationship management
corporate social responsibility
Microsoft Office
Microsoft Word
Operations management
Decision-making
Staff development
Time management
Workforce management
Interests
Watching movies, Mostly interested in local language action thriller movies
DRIVING LICENCE
- Driving Licence: AM
- Driving Licence: A1
- Driving Licence: B
Watching movies
Local language and English
Timeline
Renewable Energy Operation Manager
AK Trade
10.2018 - Current
Service Operations Manager
Videocon Consumer Durables
06.2017 - 08.2018
Domestic Appliances Store Manager
Samsung India
03.2015 - 03.2017
Corporate Move Coordinator
Super General Company
11.2009 - 12.2014
Inside Technical Sales Representative
Emirates Trading Agency
08.2007 - 02.2009
Diploma - Electronics And Telecommunication
Nehru College of Aeronautics And Applied Sciences