Anil Aravindan
Bengaluru
Summary
Accomplished Automobile professional with 29 years of extensive experience in Sales, Marketing, and Aftersales across leading organizations in India and the Middle East. Proven CEO with a strong track record in strategic planning, business development, and operational management, driving organizational growth and profitability. Demonstrated ability to identify and capitalize on new business opportunities while fostering key relationships to achieve corporate objectives. Aiming to leverage expertise in a challenging managerial role within a forward-thinking organization.
Overview
33
33
years of professional experience
1
1
Certification
Work History
CEO
Lakshmi Hyundai
Bangalore
03.2020 - Current
- Head the group in acquiring market share and profitability
- Strategic decision-making time to time based on market vacillations
- Develop sales and aftersales associated business goals and progress
- P & L responsibility
- Project induction
- Premium & Fleet sales management
- Handling of financial support of organization
- Represent in management meetings of Principle company
- Legal representation of business requirement
- Create avenue for new business vertical for additional revenue
- KPI achievement of group
- Cost effective business management
Sr.General Manager- (Sales & Aftersales)
Vinayak Skoda
Bangalore
10.2018 - 02.2020
- Sales and Aftersales planning and profitability management
- Company representation in all areas of business with principles
- Increase the sales penetration of various models
- Aftersales AOP implementation
- Corporate business development
- Daily monitoring of sales and aftersales business goals and progress and take countermeasure to sustain growth
- Maintain KPI set by principle organization
- Train and develop manpower
- Attain business growth and create healthy financial status
- Conduct customer centric marketing activity
- Participate in management meetings of Principle company
- Digital Marketing of products
Group General Manager
Surya Nissan
Bangalore
01.2015 - 01.2018
- Responsible for overall revenue of the company
- Fleet business handling
- Update sales and aftersales standards as necessary, reviewed periodically
- Review Customer Satisfaction Index (CSI) scores and fix the subjects
- Oversee all the sales and service operations in liaison with manufacture guidelines
- Review and implement various employee engagement activity to retain and mentor manpower
- Lead the audit process with group auditors; conduct random audit of internal processes to ensure compliance
Regional Manager- Aftersales
Popular Vehicles & Services Ltd
01.2013 - 01.2015
- Functioned as regional head by handling five large aftersales units with service load of 6500 per month
- P & L management
- Assisted with after sales related market research and recommended improvement measures with the aim of continuously enhancing customer satisfaction
- Formulated department budget, conducted operative planning, developed and used various reporting tools to facilitate the department planning and controlling
- Planned, developed, and monitored dealer service and parts network
- Enhanced customer satisfaction by providing effective training to retail network and resolving technical problems
- Instrumental in mass recruitment and building manpower force
- Constant market watch on competitor activities of similar and equivalent brand
After sales Manager
Navnit Motors
Bangalore
01.2010 - 01.2013
- Managed after sales operation
- Provided the necessary coaching, support and guidance to assist staff in achieving and improving their KPI's
- Ensured staff are trained in customer focusing areas
- Ensured staff delivered consistent, excellent service in accordance with set standards
- Resolved customer issues and requests in an efficient and timely manner with 'Customer First' approach
- Implemented all corporate guidelines
- Achieved low vehicle pendency < 7% at aftersales across India
Sr.Service Manager
Trident Automobiles
Bangalore
01.2006 - 01.2010
- Functioned as unit business head with P & L responsibility in various service branches
- Handled biggest aftersales outlet with employee count of 165
- CS management and imparting of customer-oriented programs
- Developing and improving various revenue streams
- Implementation of best practices time to time
- Customer training on regular basis
- Represent organization in various conference organized by principle company
- Provided on job training to concerned personnel as and when required
- Employee nurturing by personal meetings
Area Manager Fleet (Sales & Service)
Arabian Automobiles Co LLC
Dubai
01.1999 - 01.2006
- Multiple handling of large sales & service outlet
- Maintain branch equity, develop and executive strategies to achieve profit objective
- Responsible for all kind of sales and aftersales support both private and public fleet operators
- Handling of large Govt
- & Private fleet customer having more than 100 vehicles
- Preparation and implementation of business plan in line with Balanced score card method
- Multi-lingual manpower management
- Service marketing and bidding for annual maintenance contract deals with customers, and ensured proper service
- Represent company in various meetings in and out the country
- Maintain mutual rewarding relationship with VIP and large customers by paying personal visits
Sr.Sales Executive
Suhail Bahwan
Oman
01.1996 - 01.1999
- Ensure sales, profits and debtors of given branches and territory
- Responsible for export customers requirement handling including pricing, shipping
- Handling of ministerial requirements through annual contract bidding
- New product introduction
- Participate in all kind of bulk deals announced by various fleet operators & Ministries
- Support fleet customers on technical assistance on aftersales and arrest customer complaints
Regional Supervisor Sales
Shriram Pistons & Rings Ltd (DCM Shriram)
Delhi
01.1992 - 01.1996
- Handling of authorized distributors across the states of Kerala, Karnataka, Tamilnadu
- Meeting the sales budgets in the assigned territory
- Devise direct selling strategies for the sale of horizontal OE spares
- Conduct product training for dealer staff
- Gather product requirement in advance as per the direction from HQ and submit to plant for production planning
- Performance review of dealers and stockiest on monthly basis
- Collect product feedback from OE dealers and attend escalation on time
Education
PG -
Marketing Management
Bachelor of Engineering -
Bachelor of Arts - Economics
Skills
- Financial Reporting Proficiency
- Strategic Assessment
- Sales & Aftersales Excellence
- Dealer Network Growth
- Efficient Resource Management
- Allied Market Expansion
- Coaching Expertise
- Inventory Oversight
- Customer Networking
- Collaborative Team Management
Websites
Certification
- Selling Skill Training & Customer Handling Training from Nissan Motor corporation
- Customer Enthusiasm Training by General Motors
- Nissan Certified ASDOS Evaluator
- Dealer operation assessor - Nissan Motor corporation Middle East
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
- Malayalam
Personal Information
- Date of Birth: 03/19/70
- Marital Status: Married
Competencyforte
- Financial Acumen
- Planning & Analytical
- Sales & Aftersales Excellence
- Dealer Development
- Resource Allocation
- Allied Business developments
- Coaching & Mentoring
- Inventory Management
- Customer Relationship Building
- Team Leadership
Timeline
CEO
Lakshmi Hyundai
03.2020 - Current
Sr.General Manager- (Sales & Aftersales)
Vinayak Skoda
10.2018 - 02.2020
Group General Manager
Surya Nissan
01.2015 - 01.2018
Regional Manager- Aftersales
Popular Vehicles & Services Ltd
01.2013 - 01.2015
After sales Manager
Navnit Motors
01.2010 - 01.2013
Sr.Service Manager
Trident Automobiles
01.2006 - 01.2010
Area Manager Fleet (Sales & Service)
Arabian Automobiles Co LLC
01.1999 - 01.2006
Sr.Sales Executive
Suhail Bahwan
01.1996 - 01.1999
Regional Supervisor Sales
Shriram Pistons & Rings Ltd (DCM Shriram)
01.1992 - 01.1996
PG -
Marketing Management
Bachelor of Engineering -
Bachelor of Arts - Economics
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