ANIL BAGHEL
Ahmedabad
Summary
To be a Professional with all the dedication and confident towards the responsibilities to achieve the vision of the organization.
Overview
7
7
years of professional experience
Work History
Wine Shop Manager
Fortune Inn Haveli, Gandhinagar
Gandhinagar
11.2024 - Current
- Assisted in daily shop operations and customer service tasks.
- Organized inventory and maintained product displays for optimal visibility.
- Handled cash register transactions and managed payment processing effectively.
- Communicated with suppliers to ensure timely stock replenishment.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Maintained high standards of customer service throughout the store.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies regarding employee conduct, attendance, dress code.
Store Manager
Heads up for Tails
Ahmedabad
05.2022 - 11.2024
- Assisted in managing daily store operations and staff scheduling.
- Ensured adherence to customer service standards and store policies.
- Trained new employees on product knowledge and sales techniques.
- Coordinated inventory management and restocking of merchandise.
- Supported marketing initiatives to promote store events and promotions.
- Monitored sales performance and identified areas for improvement.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to maintain a clean and organized store environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw inventory management and implemented stock replenishment processes.
- Developed visual merchandising strategies to enhance product displays.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
Food and Beverage Associate
Crowne Plaza
Ahmedabad
02.2021 - 06.2021
- Provided excellent customer service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Managed inventory levels and restocked supplies as needed during shifts.
- Assisted in food preparation and presentation for restaurant operations.
- Followed health and safety regulations to ensure a safe dining environment.
- Handled guest inquiries and resolved issues promptly and professionally.
- Supported special events by setting up dining arrangements and serving guests.
- Worked closely with managers to ensure smooth operations during peak business times.
- Provided excellent customer service to guests in a timely and professional manner.
- Performed inventory checks on a daily basis to ensure availability of necessary supplies.
- Monitored stock levels of beverages and other items for the bar area.
- Resolved customer complaints in an efficient and friendly manner.
- Assembled and served meals according to specific guest requirements.
- Set tables for upcoming meals by following food service guidelines.
- Greeted customers upon arrival and took their orders promptly and courteously.
- Operated cash registers accurately and efficiently during peak business hours.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Outlet Manager
Bakers Villa (C/O Vipul Dudhiya)
Ahmedabad
06.2020 - 02.2021
- Supervised daily operations and staff performance at a busy bakery outlet.
- Managed inventory levels and coordinated stock replenishment for fresh goods.
- Trained new employees on customer service standards and product knowledge.
- Ensured compliance with health and safety regulations in food handling practices.
- Developed schedules to optimize staff coverage during peak hours.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Created positive culture to drive employee engagement and satisfaction.
- Prepared weekly reports outlining store performance metrics such as sales figures, cost control measures, staffing levels.
Industrial Training
Hilton Garden Inn
Lucknow
06.2018 - 11.2018
- Experience of the Out Door Catering (ODC) with Hotels in the Ahmedabad and Government programs under the Tourism Corporation of Gujarat Ltd (TCGL) at National Level.
Education
BHMCT - Bachelor's in Hotel Management and Catering Technology
State Institute of Hotel Management
01.2021
HSC - GSEB
HIRAMANI HIGHER SEC. SCHOOL
01.2017
SSC - GSEB
HIRAMANI HIGHER SEC. SCHOOL
01.2015
Skills
- Basic Bartending skills
- Basic Knowledge about Computers
- Quick Learning Ability
- Active Listening
- Customer Service
- Team player
- Management Skills
- Visual merchandising
- Inventory management
- Customer service
- Cash handling
- Staff training
- Sales analysis
- Team leadership
- Operational planning
- Problem solving
- Effective communication
- Decision making
- Time management
- Employee motivation
- Employee management
- Sales promotions
- Staff recruitment
- Store operations
- Sales management
- Special promotions planning
- Organizational skills
- Customer retention
- Sales strategies
- Vendor management
- Interpersonal skills
Accomplishments
- Awarded for best Service at Vibrant Gujarat Global Summit by Mr. Jenu Dewan, IAS Managing Director (TCGL), 2019
- Awarded for the Volunteering at Civil Service Officer Trainees Conference, 2019
- Awarded as the Best Trainee of the Month during Industrial Training, 2018
- Appreciated from the Front Office and Food and Beverage Department during Industrial Training, 2018
- Certification of completion for Food and Beverage for Competitive Advantage Module, 2020
- Certification of Completion for Various courses on Typsy, 2020
- Certification of Completion for 'Concept of New Normal in Travel Tourism and Hospitality Industry' by GTU and Gujarat Tourism, 2020
- Participated in Asia's First Thematic MUN (Model United Nation), 2020
Languages
- English
- Hindi
- Gujarati
References
- MR. JOHN BENITO JUNIOR, HOD Academics, State Institute of Hotel Management, johnbenitojunior@sihm.ac.in
- MR. NASIR RAFIQUE, Advisor, State Institute of Hotel Management, Sidhpur, Gujarat, nasir.rafique@sihm.ac.in
Hobbies and Interests
- Playing outdoor Games
- Spending time with family and friends
- Travelling
- Playing with pet Animals
- Driving a Bikes
Activities
- Handling Bar Counter, serving breakfast orders, clearance and setting up the tables, setting the buffet for the meal, handling the Point of Sale (POS) and closing of the Point of Sale during night.
- Supervising the rooms with the floor Supervisor, vacuuming, making rooms, turn down service.
- Welcoming the guest, offering a welcome drink, handling guest luggage, escorting the guest from the desk to their rooms, filling up the C- Forms, taking check-Inn and night auditing.
- Mise en place for the orders, getting indent from the store.
- Handle the complaint, maintaining the stock, taking the order, preparing the order, billing, closing and purchasing of the raw materials need in a shop.
Areas Of Interest
- Food and Beverage
- Front office
- Retail
Languages Known
Hindi
First Language
Timeline
Wine Shop Manager
Fortune Inn Haveli, Gandhinagar
11.2024 - Current
Store Manager
Heads up for Tails
05.2022 - 11.2024
Food and Beverage Associate
Crowne Plaza
02.2021 - 06.2021
Outlet Manager
Bakers Villa (C/O Vipul Dudhiya)
06.2020 - 02.2021
Industrial Training
Hilton Garden Inn
06.2018 - 11.2018
BHMCT - Bachelor's in Hotel Management and Catering Technology
State Institute of Hotel Management
HSC - GSEB
HIRAMANI HIGHER SEC. SCHOOL
SSC - GSEB
HIRAMANI HIGHER SEC. SCHOOL
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