ANIL CHANDRAKANT SHANKARDAS
Mira Road (E)
Summary
To build a career by explore my skills, talents & experiences for the betterment & growth of the organization which will assist me to grow both proficiently & financially
Overview
21
21
years of professional experience
8029
8029
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operation Manager (Service Department)
Indiqube Spaces Ltd
Mumbai
10.2022 - Current
- Managing Dedicated & Co-working clients & External IFM services of Mumbai, North & East Region.
- Overseeing the day to day activities of the service department like customer interactions, resolving queries, meeting new requirement, timely service delivery.
- Managing the services & leading the team by providing coaching / training, information, support & ideas.
- Preparing Transition plan, ensuring all the services like manpower, pantry, etc are in place.
- Launching soft on-boarding services & smoothly facilitating the On-boarding procedure.
- Building & maintaining strong client relationship with the customers, addressing concerns, ensuring services satisfaction, working on Client Feedback.
- Monitoring & analyzing service metrics such as response time, resolution rate, customer satisfaction and proactive measures in continuous improvement.
- Taking care of Service contracts, Work order, Purchase order, KPI etc.
- Managing budget of the client with the requisite services, Ensuring efficient use of available resources.
- Executing site survey as per Sales Team request, sharing survey report, Monthly visiting the On-site facilities of West & North region, checking the facilities, and resolving issues which are pending.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Accomplished multiple tasks within established timeframes.
Manager– Facility & Administration
Healthspring
Mumbai
12.2018 - 10.2022
- Managing 27 health centers of Mumbai & Pune Facility & Administrative support to all the health centers.
- Ensuring all the centers are fully equipped & maintained.
- Overseeing facility Refurbishment and renovations.
- Conducting Regular center inspections & generating inspection reports.
- Assuring Timely AMC & Rate Contracting of AC, HK, Stationary, Courier, Drivers, etc.
- Vehicle Management i.e. Ambulance Servicing, Maintenance, logo book, Insurance, etc.
- Checking Vending materials, Stationary, Medical items are delivered on monthly basis to all the centers.
- Assuring Center Cleanliness & Security.
- Ensuring the Repairs & Maintenance related issues of all centers are resolved as per Center Operational Tracker.
- Verifying & Approving Center Purchase requisition through centralized system.
- Scrutinizing Petty cash & Vendor Invoices.
- Overseeing Bio-medical waste management & timely disposal of waste.
- Support to the centers by providing printed brochures, pamphlets, GSB, flex, signage etc.
- Ensuring all the centers Shop & Establishment, BMW (Bio-Medical Waste), PCPNDT etc Certification are done timely.
- Updating/Adding doctor in PCPNDT certificate.
- Cancellation / Re-issuance for all the certificate whose centers are closed / relocated.
- Resolving Electrical & Other issues by interacting with Government bodies.
- Developing and adhering to an operating budget for the facility.
- Negotiating with service agreements, rate comparison, vendor selection, etc.
- Monitoring expenses and payments.
- Generating and presenting regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases.
- Controlled costs to keep business operating within budget and increase profits.
Assistant Manager–Facility & Property
Meera LLC (Muscat, Oman)
Muscat
02.2012 - 04.2018
- Responsible for the overall management of Commercial & Residential Properties. Actively involved in all the functions that directly impact occupancy and the physical properties.
- Managed Facilities & Farm Houses with Area nearly 3 Lakhs sq ft Commercial & Residential – 200 units.
- Handled team of 20 members which includes Executives, Officers, PRO, Maintenance Head, Supervisor & Caretakers.
- Attracting tenants through Advertisement, Referrals etc. Showing vacant units, briefing location and service benefits.
- Increasing occupancy by recommendations of specials promotional advertisement.
- Review daily schedules and determining planning for a day in terms of visits, move-ins, move-outs and vendor activities.
- Source and build relationships with prospective clients to expand business opportunities.
- Check on all the Priority Actions like Pending Docs, Renewals, Expiry, Certifications.
- Answering calls & assist by providing requisite information.
- Periodic Market review for better understanding of Trends, DSR, Yield , Vacancy Rate.
- Attending property Seminars, Conferences for current market information.
- Co-ordination with the Maintenance team for the supplies needed for Readies and for Routine & Scheduled Maintenance jobs.
- Pre-Inspection of units that are Notice to Vacate.
- Review Pending Service Requests and Make Readies and provide direction to Maintenance staffs so that work is completed in TAT.
- Ensuring all the AMC are done timely and all the requisite Insurance are renewed.
- Coordinate and schedule Preventive Maintenance – prepare schedule, notify residents, assign to maintenance staff utilizing service request and/or checklist system.
- Collect and process monthly rent. Ensuring timely accounting is done in system.
- Check Email, Faxes and Voice mail throughout the day and respond by EOD.
- Handle Resident and Property related issues as they arise and document utilizing Resident Concern Documentation and related forms.
- Participate in the completion of Annual Budget, Budget Summary and YTD Report.
- Complete Lease Concerns and Follow-up with residents as needed.
- Review Monthly, Quarterly MIS & Vacancy Report.
- Prepare Monthly Staff Schedule.
- Generating Default Tenants Report & Forwarding to Legal Department for Further Action.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Manager – Admin & Facility
Delta Infra Ltd (Mumbai, India)
Mumbai
04.2011 - 01.2012
- Manage the upkeep of all the equipment & supplies to meet as per safety standards.
- Ensuring all the basic amenities like Utilities, Telephone are Well Maintained, Consumption Tracked & Strive to Minimize costs for HO & Ranchi branch.
- Oversee & Contracting the Service Providers for the services including Security, Housekeeping, Canteen, Parking and so on.
- Inspection of the facilities for determining Repairs & Refurbishment.
- Managing Service Schedules and Deadlines.
- Supervise & Organize Office activities like Event Management, Renovations etc.
- Maintaining all the Records & Data.
- Drafting Monthly Report with Observations and Recommendations.
- Monitoring Costs and Expenses to assist in Budget preparation.
- Listing Staff Requirements, Forwarding for Approval & Executing Request.
- Controls on Activities like Space Allocation, Parking Space Allotment etc.
- Ensuring that Facilities meet as per Government Rules & Regulations.
Jr. Manager –Procurement & Admin
NAX (Navbharat Archive Xpress)
Mumbai
11.2009 - 03.2011
- Setting up of Branches by Complete Electrification work, Rack Installation, Fire System, etc.
- Submitting & Reconciling Expense Reports.
- Follow up with Contractors, Support team for Closing of Daily Operational Issues.
- Liaise with Executive and Senior administrative assistants to handle requests and queries from senior managers.
- Assist in the preparation of regularly scheduled reports.
- Making Travel Arrangement like Flight, Hotel Booking.
- Single Point of Contact for Internal Staffs & External Clients.
- Team Management like managing team to fulfill targets, overseeing daily operations, coordination etc.
- Maintaining Contact Details of Vendors, Suppliers, Contractors.
- Order office supplies, Keeping Records and Tracks.
- Developed & Maintained Efficient Electronic & Physical Filing System.
- Control & Check on the Usages namely Utilities, Stationery, Assets Etc (Pan India Branches).
- Bills Scrutiny & Processing for HOD Approval.
Senior Executive – Branch Admin
Reliance Capital Services P. Ltd.
Mumbai
11.2008 - 08.2009
- Executing services tie ups of Courier Services, General Stationery, Renting, Security / Housekeeping, etc for Pan India Branches.
- Arranging Travel & Hotel reservations for the Senior Management.
- Maintaining Records, Filing System & Generating MIS Reports on monthly basis.
- Managing & Maintaining Corporate & Branch offices Inventories by Physical check, Tagging, Coding & Records.
- Responding Promptly on Managers Queries, Follow-ups & Co-ordination on Critical Issues.
- Carry out & Uphold Systematic Documentation and Filing both Paper & Electronic form.
- Sole Point of Contact Between Branch In-charge & Associates.
- Weekly Con-Call / V-Call to All Branches for Discussion on Issues & Solutions & Updates.
- Facilitate Support to the Internal staffs & Senior Management for Day to Day Operational Needs.
Senior Officer – Admin
India Infoline Ltd
Mumbai
09.2006 - 10.2008
- Independently Handled Branches Administration by Support, Visits, Follow-Ups & Processing Requisition on Time.
- Preparing & Maintaining records of PO & WO for New Purchase, Repairs & Maintenance Requests for HO & Mumbai Branch offices.
- Organizing Documentation Procedures of Licensing Shop & Establishment, Labour Law Etc.
- Scheduling Conference Call & Bridge call services for HO & Branch Offices.
- Arranging Guest House Booking & Travel Arrangement for HO Staffs.
- Executing regular Civil & Non-Civil works of the HO & Mumbai Branch Offices.
- Handling Petty Cash, Processing Vendors / Suppliers Invoices, Entering in ERP system for Payments & Resolving Audit Queries.
- Fulfilling Documentation Procedures for New Connections for Mobile, Landline, PRI Lines, Data card.
- Supervising Assets by Asset Coding, Tagging, Recording, Physical - Check & Reports.
- Scheduling for Document Pick-Ups & Arranging Couriers Dispatching on Regular Basis.
- Arranging Meeting Room, Conferences for Senior Management & Directors.
- Fleet Management by Vehicle Registration, Fuel Records, Repairs/Maintenance & Accident Details, Vehicles & Drivers Allocation.
Back Office Executive
Rogers Securities Ltd
Mumbai
10.2004 - 08.2006
- Processing of Trading & Demat A/c form & Properly verifying documents for further clearance.
- Preparing Contract Note, Contract Bills of the clients & Forwarding to dispatch department.
- Looking after the Clients Pay-in & Pay-out & Updation of Client’s Stock-Holdings.
- Maintaining accounts relating to stock like entries & daily client’s transactions.
- Daily Updation of the market view to the client’s through email.
- Executing Clientele Trading and Settlements.
Education
MBA - Operation Management
Sikkim Manipal University
Mumbai10.2013
Master’s - commerce
Mumbai University
India03.2006
Bachelor’s - commerce
Mumbai University
IndiaDiploma - Business Management
ICFAI University
IndiaSkills
Adaptability
Interpersonal skill
Team leadership
Operations management
Decision-making
Certification
IOSH (Institute of Occupational Safety and Health Certification)
Extra-Curricular Activities
Awarded with Trophies & Certificates for Winning Football & Cricket Matches of Meera LLC (2015) Been Department Co-Ordinator for 3 days Goa Tour of Reliance Capital Services (2009)
Personal details
- Date of Birth: 11/15/77
- Marital Status: Married
Skype Id
anilshankardas77@gmail.com
Timeline
Operation Manager (Service Department)
Indiqube Spaces Ltd
10.2022 - Current
Manager– Facility & Administration
Healthspring
12.2018 - 10.2022
Assistant Manager–Facility & Property
Meera LLC (Muscat, Oman)
02.2012 - 04.2018
Manager – Admin & Facility
Delta Infra Ltd (Mumbai, India)
04.2011 - 01.2012
Jr. Manager –Procurement & Admin
NAX (Navbharat Archive Xpress)
11.2009 - 03.2011
Senior Executive – Branch Admin
Reliance Capital Services P. Ltd.
11.2008 - 08.2009
Senior Officer – Admin
India Infoline Ltd
09.2006 - 10.2008
Back Office Executive
Rogers Securities Ltd
10.2004 - 08.2006
MBA - Operation Management
Sikkim Manipal University
Master’s - commerce
Mumbai University
Bachelor’s - commerce
Mumbai University
Diploma - Business Management
ICFAI University
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