Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Personal Information
Timeline
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Anil Dever

Anil Dever

Summary

Operations Manager with over 14 years of experience in the travel industry, specializing in client management and operational workflows. Proven track record of improving customer service and driving business growth through effective team leadership and GDS expertise. Skilled in vendor coordination and attendance management, ensuring efficient booking operations and high levels of client satisfaction.

Overview

15
15
years of professional experience

Work History

Operations Manager

Travel Crafters
AHMADABAD
05.2022 - Current
  • Manage escalation and manager-level calls from Australian clients.
  • Oversee flight, hotel, and insurance cancellations and reissues.
  • Create and maintain operational workflows in Zoho CRM.
  • Coordinate with clients/vendors on invoices, payment status, and deal processing.
  • Supervise monthly attendance, shifts, and leave management for service staff.
  • Conduct weekly strategy meetings with team leaders and members.
  • Utilize Galileo and Amadeus GDS for booking operations.

Operations Manager

Flight Locker ( Australian Process )
AHMADABAD
01.2021 - 05.2022
  • Drove business growth by leading sales and marketing teams effectively.
  • Managed international and domestic reissues and cancellations to enhance customer service.
  • Coordinated vendor relations while overseeing payments and invoicing processes.
  • Utilized Amadeus and Galileo GDS for efficient reservations management.

Operations Supervisor

BEST AND LESS TRAVEL PVT.LTD
09.2013 - 01.2021
  • Company Overview: (Australian Process)
  • Dealing with customer escalation calls and answering Manager Calls from Australia for staff feedback.
  • Handling queries through web-chat and calls regarding reservation of International Air tickets, Holiday Package and Travel insurance.
  • Coordinate with clients and vendors regarding their request and complaints, current and back dated deals, payments status and prepare invoices regarding the same.
  • Monthly attendance of service staff, their leaves and creating a shift for staff.
  • Advising a workflow to staff and Team leaders.
  • Weekly meeting with Team leaders and Team Members to grow are business.
  • Keeping track of all sort of bookings, reports, files and documents.
  • Using Sabre and Amadeus GDS
  • (Australian Process)

Senior Ticketing Consultant

BPO MATRIX PVT LTD
09.2012 - 09.2013
  • Company Overview: (European Process)
  • On-line and Off-line Reservation (B2B).
  • Handled ticketing International sectors.
  • Manual fare filling and Quoting.
  • Arranged Ex- Europe tours to India.
  • Using Sabre and Galileo GDS.
  • (European Process)

Travel Sales Consultant

CITY VACATIONS TRAVEL PVT. LTD
02.2011 - 08.2012
  • Company Overview: (U.K Process)
  • Receive inbound calls, doing On-line chat with passengers.
  • Book International and Domestic reservation of Flights, Hotels, cars and Insurance for Worldwide Countries.
  • Send E-mails to passengers and dealing with other travel consolidators.
  • Using Amadeus and Worldspan GDS.
  • (U.K Process)

Reservation Executive

AJS TRAVEL AND TOUR .LTD
01.2010 - 01.2011
  • Company Overview: (U.K Process)
  • Receive inbound calls, doing On-line chat with passengers.
  • Book International and Domestic reservation of Flights, Hotels, cars and Insurance for Worldwide Countries.
  • Send E-mails to passengers and dealing with other travel consolidators.
  • Using Worldspan GDS.
  • (U.K Process)

Education

B.A -

EIILM UNIVERSITY
01.2013

Intermediate -

C.B.S.E
Delhi
01.2009

Matriculation -

C.B.S.E
Delhi
01.2007

Skills

  • GDS knowledge
  • Sabre
  • Worldspan
  • Amadeus
  • Galileo
  • Attendance management
  • Team leadership
  • Sales strategy
  • Customer service
  • Booking operations
  • Client management
  • Vendor coordination
  • Operational workflow

Websites

Hobbies and Interests

  • Watching Skill boost video
  • Playing
  • Social Work
  • Music
  • Gym

Languages

  • Tamil
  • Hindi
  • English

Personal Information

  • Father's Name: Mr. Mogan Dever
  • Date of Birth: 05/23/91
  • Gender: Male
  • Marital Status: Married

Timeline

Operations Manager

Travel Crafters
05.2022 - Current

Operations Manager

Flight Locker ( Australian Process )
01.2021 - 05.2022

Operations Supervisor

BEST AND LESS TRAVEL PVT.LTD
09.2013 - 01.2021

Senior Ticketing Consultant

BPO MATRIX PVT LTD
09.2012 - 09.2013

Travel Sales Consultant

CITY VACATIONS TRAVEL PVT. LTD
02.2011 - 08.2012

Reservation Executive

AJS TRAVEL AND TOUR .LTD
01.2010 - 01.2011

B.A -

EIILM UNIVERSITY

Intermediate -

C.B.S.E

Matriculation -

C.B.S.E

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