Anil Dodhia
Borivali-East
Summary
Dynamic Senior Software Engineer with a proven track record at Dell International Services, adept in C# and ASP.NET. Successfully led a 5-member support team, enhancing operational efficiency and client satisfaction. Skilled in problem-solving and technical guidance, driving impactful solutions for complex aerospace applications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior software engineer
Dell International Services India Pvt Ltd
09.2021 - Current
- Provided critical support for aerospace business applications related to Fleet Operations and Supply Chain management
- Managed a 5-member end-user support team for Fleet Operations
- Delivered support for over 40 applications and conducted training sessions for new joiners
- Collaborated with peers in India and the US through weekly tag-up meetings
- Raised operational concerns with management and offered technical guidance to peers
- Handled ServiceNow tickets, ensuring effective updates and solutions
- Conducted root cause analysis for recurring issues and documented findings in knowledge articles
- Leveraged tools like Visual Studio 2019, SQL Developer, and Toad for Oracle to analyze application issues
- Reviewed KT session recordings, documents, and source codes
- Monitored group details, managed scheduling, disaster recovery plans, and validated access
- Coordinated functional testing activities with DBA and Build teams
- Played an active role in candidate screening and assessment, participating in around 15 technical interviews
Assistant manager Software
Godrej Koerber Supply Chain Limited
08.2015 - 09.2021
- Led requirement gathering, analysis, design, development, and testing of the Warehouse Management System (WMS)
- Designed and developed key software applications for the Automation Storage and Retrieval System (ASRS)
- Utilized tools like Visual Studio 2013, Oracle Server 11g, and SQL Server 2012 for development
- Installed, commissioned, and tested servers at client sites
- Prepared manuals and SCADA layouts for ASRS
- Delivered hands-on WMS training to client operators
- Provided service support to over 50 clients for software issues, using documented procedures
- Diagnosed recurring problems, developed solutions, and maintained support logs
- Offered technical advice and informal training to users
- Escalated unresolved issues to appropriate team members and ensured thorough resolution
- Conducted Process Qualification (PQ) for WMS at client sites
- Leveraged knowledge and call tracking databases to enhance problem resolution quality
Dot Net Developer
Intraweb Solutions
12.2014 - 08.2015
- Built web-based software using ASP.NET, C#, and SQL Server
- Created and maintained ASP.NET websites and web applications per client guidelines
- Conducted extensive testing and quality checks in line with QC standards to ensure error-free, optimal products
- Updated existing web applications based on user feedback and ensured compatibility with the latest operating systems
- Tested applications and websites across different browsers to provide a consistent user experience
L1 Technical Support Engineer
Tata Communications Ltd.
09.2013 - 11.2014
- Provided support to banking domain clients, logging cases involving both technical and non-technical issues
- Maintained high customer satisfaction by resolving various issues effectively
- Monitored, reviewed, and addressed open issues, incidents, and tickets daily, focusing on aging reports to resolve old issues
- Followed up with network vendors to resolve router and networking problems
- Ensured adherence to SLAs while resolving customer problems and managing client concerns
- Facilitated smooth coordination between first level and second level (L2) support
- Escalated unresolved issues to appropriate technical leads and provided timely updates to clients
- Monitored the ticket management tool to ensure it met customer requirements
- Represented in a professional manner while effectively communicating with stakeholders
Education
Bachelor of Engineering - Electronics & Telecommunication Engineering
K.J. SOMAIYA College of Engineering
05.2011
Skills
- C#
- ASPNET
- VBNET
- C
- Java
- JavaScript
- JQuery
- R
- Python
- Oracle server (11g,19c)
- MySQL
- PL/SQL
- SQL server (2008,2012)
- Visual Studio
- Sequel Developer
- ServiceNow
- Power Builder
- Toad for oracle
- R Studio
- Spyder
- UiPath studio
- KeePass
- Autosys
Certification
- ITIL Foundation Certificate in IT Service Management, 08/24/24, 09/24/24
- Microsoft Certified Azure Fundamentals, 02/01/23, 03/31/23
- Data Science from ExcelR Solutions Institute, 09/20/20, 01/31/21
- Machine Learning A-Z Hands-On Python & R in Data Science from Udemy, 03/01/20, 05/31/20
- Level 1 Foundation training 2018.3 on Ui Path studio, 05/01/19, 05/31/19
- Level 2 Orchestrator training 2018.3 on Ui Path studio, 06/01/19, 06/30/19
- One year software diploma certification course from MICT, 05/01/12, 07/31/13
Accomplishments
- Recognition for Uptime Achievement, Rewarded by TCPSL for contributions to the SBI MOF team in improving system uptime.
- Efficiency and Team Collaboration, Received the Applause award from Dell for effectively managing activities, sharing responsibilities, and meeting customer needs.
- Successful Hiring Exercise, Honoured with the Cheers award from Dell for playing a crucial role in completing a critical hiring exercise within tight deadlines.
- Customer Support Excellence, Awarded the Bravo award by Dell for outstanding customer issue resolution and team support.
Personal Information
Date of Birth: 06/29/89
Timeline
Senior software engineer
Dell International Services India Pvt Ltd
09.2021 - Current
Assistant manager Software
Godrej Koerber Supply Chain Limited
08.2015 - 09.2021
Dot Net Developer
Intraweb Solutions
12.2014 - 08.2015
L1 Technical Support Engineer
Tata Communications Ltd.
09.2013 - 11.2014
Bachelor of Engineering - Electronics & Telecommunication Engineering
K.J. SOMAIYA College of Engineering
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