Result driven professional with 14 years of progressive career in managing multi-functional roles across Banking, Accounts Payables Operations, Transition Management, Business Continuity Planning and Training with focus on achieving business profitability sustainability and long term goals. Highly motivated employee with desire to take on new challenges. Strong work ethic, adoptability and adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Wells Fargo
Hyderabad
05.2020 - Current
Heading Quality control team for Lending Fulfillment, Servicing, collateral Management and Commercial Auto processes with the direct reporting of 31 team members
Monitoring the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Preparing several operations reports KPIs, incoming volumes trend analysis, capacity planning, team utilization, RCAs (Root Cause Analysis), Headcount forecasting etc.
Recruiting, leading, training and monitoring performance of the team members for maintaining excellence in the service operations
Yearly SOP reviews and completion of sign off from the line of business
In-depth Knowledge of reviewing and assessing the process flows to detect potential risks, deficient controls, duplicated efforts, fraud and non-compliance with laws, regulations and management policies.
yearly performance evaluations, annual salary reviews and bonus allocations.
Assistant Manager
Genpact International, India
Hyderabad
07.2013 - 05.2020
Proven Success in heading the entire gamut of Accounts Payable processes; managed vendor relations, invoice processing, purchase orders, expense reports, credit memos and payment transactions
Ensured research, track and monitor all the processing discrepancies, maintain error assessment log with CAPA (Corrective Action and Preventive Actions) plans are prepared and reported to the higher management and line of business.
Providing daily control reports on invoice aging, payments aging and GRNI aging which helped the business in enhancing timely payments to the suppliers.
Review and providing approvals to the journal posting by validating the required documents for accurate books of accounts closure for month ends.
Monthly audits on company's vendor database including set-up, maintenance, periodic reviews and purging terminated accounts with valid documents and providing sign off to the monthly vendor reconciliations.
Helped the upstream process in creating controls in the processing and to reduce the quality issues. Prepared SOPs on audit check list, processing check list which helped the business to reduce the external quality issues.
Developed DAT (Duplicate Audit Tool) which helped the business to identify potential duplicate payments and add to avoid incorrect payments to the suppliers.
Practical exposure on upstream and downstream processes in S2P business cycle. Excellent skills in collaborating with procurement, finance and external suppliers.
Global Exposure: Working across Asia and Latin Pacific regions.
Organized schedules, workflows and shift coverage to meet expected business demands.
Associate Financial Analyst
Infor Global Solutions
Hyderabad
09.2010 - 06.2013
Processing Vendor invoices for payments, Employee travel and expenses claims processing as per the organizations T&E guidelines.
Getting approvals from Treasury for the payments process and follow ups for the business approvals.
Vendor account statements reconciliations, follow up with the business and suppliers for the pending invoices.
Handling the helpdesk telephone calls to resolve the vendor and business queries.
Preparing daily, weekly and monthly Dash Boards and reporting them to Team Lead.
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)