Anil Giri
City Lead Slaes
RANCHI,INDIA
Summary
Deadline-oriented City Head highly effective at building and leading high-performance teams that accomplish planning objectives with efficiency and according to planning guidelines. Results-driven Key Account Manager committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
City Head
OCTOPOLISH TECHNOLOGY PVT LTD
NSO, India
12.2021 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Handled 5 calls per day to address customer inquiries and concerns.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Provided strong service to customers, increasing customer loyalty 100%.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Key Account Manager
Reliance Retail Ltd
Ranchi, India
06.2018 - 01.2021
- Analyzed key competitors to respond to competitive threats.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Prospected new business leads through in-person presentations and cold calling.
- Redefined scope of engagement and target markets to increase business success rates.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Supported sales and reporting for large and medium-sized accounts.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Coordinated 5 employees selling FMCG products and services worth over 2.5CR
- Built relationships with customers and community to establish long-term business growth.
- Closed average of 500 sales calls each quarter.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Implemented systems and procedures to increase sales.
Team Leader
Walmart India Pvt Ltd
Bhopal, India
06.2010 - 05.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coordinated weekly meetings for internal and external groups.
- Assisted with new hire processing and existing training programs.
- Participated in cross-functional team-building activities.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements
- Led team of 20 members while providing exceptional customer service.
- Provided primary customer support to internal and external customers.
- Used SAP to keep records of customer interactions, customer accounts and file documents.
- Prepared 4R reports by collecting and analyzing customer information.
- Handled day-to-day customer contact via phones, faxes and emails.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales, returns, online orders and gift card activations.
- Effectively located merchandise across various stores to address customer needs.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Bachelor of Arts - History
MAHATMA GANDHI KASHI VIDYAPEETH
BALLIA 08.2008 - 06.2012
Skills
Shrink reduction
Playing cricket, Listen music, Book Study
I Was played cricket at club level's I Liked old music songs.Fill times I have study history and cultural books
Additional Information
Father Name-Late MR-Nandlal Giri
Mother Name-Parwati
Language-Hindi,English
Home Contact No-6264167931
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
City Head
OCTOPOLISH TECHNOLOGY PVT LTD
12.2021 - Current
Key Account Manager
Reliance Retail Ltd
06.2018 - 01.2021
Team Leader
Walmart India Pvt Ltd
06.2010 - 05.2018
Bachelor of Arts - History
MAHATMA GANDHI KASHI VIDYAPEETH
08.2008 - 06.2012
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