Transformational Hospitality Leader | Multi-Brand Portfolio Expert | Business Turnaround Specialist With over 25 years in the hospitality industry, I am a seasoned executive driving operational excellence and strategic growth across diverse hospitality portfolios. My expertise spans luxury hotels, business properties, fine dining establishments, QSRs, and convention centers. My passion lies in creating exceptional hospitality experiences while driving business growth. I continue to seek opportunities to innovate and elevate standards in the hospitality industry.
Overview
34
34
years of professional experience
3
3
Languages
Work History
CEO
Munna United Hospitality Services
04.2017 - Current
Heading the Hospitality Business | Multi-Brand Portfolio Leadership
I am proud to lead a diverse and dynamic hospitality business spanning multiple segments, delivering exceptional guest experiences through well-established brands.
Business Hotels & Banquets
Dhruv Elite & Banquets - Redefining comfort for business travelers with modern amenities, seamless connectivity, and personalized services.
Strategically located to cater to corporate guests, ensuring a perfect blend of efficiency and relaxation.
Specialty Restaurants
Southern Spice - A tribute to authentic South Indian flavors, blending traditional recipes with a contemporary twist.
Quick Service Restaurants (QSR)
Naastha - A fast-casual eatery offering wholesome Indian snacks and street food-inspired dishes.
Aahar - Serving nutritious and affordable meals, ideal for busy professionals and families on the go.
Highway Restaurants
Sky View Restro (Ongole, Andhra Pradesh) - A premier highway dining destination, providing delicious multi-cuisine meals, clean and comfortable facilities, and a welcoming atmosphere for travelers to recharge and refuel.
Passionate about driving innovation, operational excellence, and enhancing guest experiences across all segments of the hospitality industry!
Chief Operating Officer
Butta Hospitality
12.2014 - 03.2017
Chief Operating Officer (COO) | Hospitality & Business Growth
As COO of a dynamic Hospitality group in Hyderabad, I led operations across three business hotels and a renowned convention center, driving exceptional growth and operational excellence.
Revitalizing Business Hotels
Managed Yatri Nivas, Urvashi, and Amogh Boutique Hotel, along with Butta Convention Center.
Achieved Average Room Rates (ARR) of INR 2500-4500 and occupancy rates of 85%.
Pioneered the use of Online Travel Agencies (OTAs) like OYO, MakeMyTrip, GoIbibo, Cleartrip, and Booking.com to maximize occupancy, including weekends.
Implemented dynamic pricing and targeted marketing to attract both corporate and leisure travelers, boosting revenue and brand reputation.
Elevating Food & Beverage Operations
Led the growth of Specialty Restaurants
Khao Galli (Hitec City) - A vibrant food hub offering a variety of cuisines.
Bhojanam - A celebrated restaurant serving authentic Andhra cuisine.
Expanded revenue streams by promoting buffet packages & dining offers on Snapdeal.
Launched themed food festivals, creating buzz and attracting food enthusiasts.
Scaled up home delivery operations through Swiggy, Zomato, Food Panda, Tiny Owl, Uber Eats, and Ola Eats, optimizing kitchen processes for peak efficiency.
Driving Operational Excellence
Implemented data-driven decision-making, using analytics tools to monitor KPIs and enhance performance.
Designed staff training programs, empowering employees to deliver exceptional customer service.
Led sustainability initiatives, including energy-efficient systems and waste reduction programs.
Passionate about transforming hospitality businesses through strategic growth, innovation, and operational efficiency!
Chief Operating Officer
Trainergy Hospitality Services Limited
07.2013 - 11.2014
Pan-India Operations Leader | F&B Business Growth & Turnaround
Led pan-India operations for a dynamic startup specializing in managing hotels, standalone restaurants, QSRs, bakery chains, and corporate catering. Focused on operational excellence, process standardization, and financial optimization across all units.
Key Achievements:
Turnaround Success Stories
Led the successful revival of underperforming restaurants, including Flags (Pune & Mumbai) and Soho Street (Bangalore).
Implemented robust SOPs covering customer satisfaction, staff training, procurement, and cost control, driving efficiency and optimizing EBITDA.
Iconic Bakery Expansion
Managed Bakers Inn, a leading Bakery brand in Hyderabad.
Successfully expanded its footprint through a franchisee model, ensuring sustainable growth and market penetration.
Corporate Catering Growth
Revitalized Grains, a corporate catering company in Hyderabad.
Transformed it from a loss-making entity into a profitable business.
Secured key corporate accounts like Wipro, IBM, and CA Technologies, increasing daily meal volumes and revenue streams.
Core Expertise
End-to-end operations management across diverse F&B formats.
Developing and implementing SOPs to streamline processes & enhance productivity.
Financial optimization through cost control & revenue generation strategies.
Building & mentoring high-performing teams to deliver exceptional customer experiences.
Strategic expansion & scaling through innovative models like franchising.
Chief Operating Officer
Butta Hospitality
07.2011 - 06.2013
Heading the Hotel division of the Company as Chief Operating Officer.
Chief Operating Officer and State Head
Ultimate Hospitality Services and Compass India Group
01.2009 - 06.2011
Strategic Leader | Hospitality & F&B Operations | Business Growth
Led multi-vertical operations across Hotels, QSRs, Specialty Restaurants, Corporate Catering, and On-Demand Catering (ODC), driving operational excellence, financial optimization, and exceptional guest experiences.
Key Achievements:
Specialty Restaurants
Managed 36 Barbeque, Bagara, and Chhatteesh, offering distinct culinary experiences.
Implemented robust strategies, focusing on guest satisfaction and cost optimization.
Achieved strong EBITDA margins and consistent customer delight, building brands known for quality and memorable dining.
Quick-Service Restaurant (QSR) Expansion
Scaled City Spice (Telangana cuisine QSR) from 1 outlet to 11 outlets in just 2 years.
Hotel Operations
Led the conceptualization, project management, and launch of GP Regency in Karimnagar.
Property features: 45 elegantly designed rooms, 5 specialty restaurants and bars, 3 banquet halls and 2 convention centers.
Set new standards in hospitality, ensuring the hotel became an iconic destination.
Corporate Catering Leadership
Managed one of the largest corporate catering divisions, serving marquee clients like Infosys, Microsoft, Google, CA Technologies, Cognizant, and more.
Delivered 12,000 meals daily, managing both on-site and off-site operations with precision.
Successfully led the acquisition of this division by Compass Group, a global leader in food services.
I had the incredible opportunity to leverage my past experience and expertise in executing large-scale F&B operations across four hotels and a chain of multiple restaurant brands and food courts.
Key Brands Managed:
Tadka - Authentic Indian flavors
Far East - Exquisite Pan-Asian cuisine
Eat More - Casual dining with diverse offerings
Mehfil - A vibrant Indian dining experience
Tansen - A fine-dining Mughlai specialty restaurant
70mm - A cinematic-themed multi-cuisine restaurant
Expanded multiple brands to Bangalore, successfully launching them in Total Mall, where they became a great success.
Pioneered the launch of a full-scale food court in a Mall with multiple in-house brands, setting a benchmark in the industry.
Led operations across multiple formats, from fine dining and casual restaurants to large-scale food courts, ensuring seamless execution and profitability.
Impact & Growth:
This experience provided me with invaluable insights into large-scale F&B operations, brand positioning, and customer experience management.
It reinforced my passion for concept development, brand expansion, and delivering innovative dining experiences.
Vice President
Celebrity Hospitality Services
03.2005 - 07.2007
General Manager – Vice President | Business Turnaround & Revenue Growth
I joined this hotel as General Manager during a challenging period when the business was struggling despite being operational for a year. Within just 3 months, I successfully turned around the business by 300% through strategic initiatives in both Rooms and F&B divisions.
Key Achievements & Business Growth:
Increased Occupancy Rates - Implemented targeted marketing and corporate tie-ups to boost room sales.
Banquet Revenue Growth - Transformed the banquet business by securing corporate events, social functions, and large-scale gatherings.
Restaurant Success & F&B Promotions - Introduced innovative food festivals, which became a game-changer in driving cross-promotions between Rooms and Banquets.
Operational Efficiency - Streamlined processes and optimized cost management to enhance profitability.
Career Progression & Leadership:
Due to the remarkable turnaround, I was promoted to Vice President within a year, overseeing the entire group operations across two additional hotels.
Focused on expansion, brand positioning, and profitability across all properties.
Impact & Legacy:
This role strengthened my expertise in business turnaround, revenue management, and strategic growth in the hospitality industry.
General Manager
BJN
10.2003 - 02.2005
Driving Operational Excellence & Brand Growth in the F&B Industry
I had the privilege of overseeing Restaurant Operations across Hyderabad, Jaipur, Mumbai, and Bangalore for some of the most iconic brands in the hospitality industry.
Anigeethi - Authentic North Indian flavors
Aromas of China - Exquisite Chinese cuisine
Bombay Post - A tribute to Mumbai's diverse street food culture
Indi Joe - A global fusion experience
Tavern Inn - A classic pub & grill concept
Frangi Paani - Coastal and seafood delicacies
Saheeb Sindh Sultan - A regal Indian fine dining experience
Bamboo Shoots - Asian flavors redefined
Hypnos - An elegant lounge & bar experience
Samarkhand - Rich flavors inspired by the Silk Route.
Brand Development & Culinary Expertise
Proud to be involved in the inception and expansion of multiple versatile, multi-cuisine brands under one umbrella.
Worked extensively on brand positioning, menu curation, and operational execution to create unique dining experiences.
Gained firsthand insights into hiring and training specialized talent to ensure culinary and service excellence.
Area Manager
Speciality Restaurants Pvt Limited
04.2002 - 09.2003
Area Manager, Hyderabad Unit - Mainland China
Spearheaded operations for the Hyderabad unit of Mainland China, a leading name in the F&B industry.
Delivered exceptional results by driving customer satisfaction and operational excellence.
Built strong relationships with local suppliers and partners, ensuring smooth supply chain management.
Transition to Mumbai: Multi-Brand Leadership
Relocated to Mumbai as Area Manager, overseeing operations for multiple iconic brands across the city: Oh! Calcutta, Mainland China, Just Biryani, Mostly Kebab, Sweet Bengal.
Managed a diverse portfolio of brands spread across various locations in Mumbai, catering to different cuisines and customer preferences.
Scaling Brands Across Locations
Played a key role in Standardizing Processes and scaling operations from a single-unit setup to managing multiple outlets across the city.
Ensured consistent brand experience while adapting to regional tastes and cultural nuances.
Implemented innovative strategies to enhance customer engagement and loyalty.
Key Achievements & Learnings
Successfully drove revenue growth by analyzing market trends and executing targeted marketing campaigns.
Optimized resource allocation and streamlined workflows, improving overall profitability.
Conducted training programs to upskill teams, fostering a culture of continuous learning and development.
Maintained strict adherence to health, safety, and hygiene standards, earning customer trust.
Operational Excellence Across Brands
Leveraged technology to enhance inventory management and track real-time performance metrics.
Fostered collaboration between cross-functional teams to ensure seamless operations.
Balanced creativity with consistency, ensuring each brand retained its unique identity while meeting organizational goals.
Food and Beverage Manager
Royal Orchid Hotels
03.1998 - 03.2002
Heading the Food and Beverage Department having a Specialty Restaurant called Tiger Trail, five Banquet halls and Room Service and Outdoor Catering.
Food and Beverage Manager
Day's Inn Hotel
08.1996 - 02.1998
Heading the Food and Beverage Department.
Management Trainee and Restaurant Manager
Hotel Hindusthan International
06.1991 - 07.1996
Joined as Management Trainee and promoted as Restaurant Manager.
Education
Bachelor of Science and Diploma in Hotel Management - Hotel Management
Calcutta University
01.1991
Skills
Multi-unit Operations Management
Timeline
CEO
Munna United Hospitality Services
04.2017 - Current
Chief Operating Officer
Butta Hospitality
12.2014 - 03.2017
Chief Operating Officer
Trainergy Hospitality Services Limited
07.2013 - 11.2014
Chief Operating Officer
Butta Hospitality
07.2011 - 06.2013
Chief Operating Officer and State Head
Ultimate Hospitality Services and Compass India Group
01.2009 - 06.2011
Corporate Group General Manager
Ohri's Group - Hotel Kamal Pvt Limited
08.2007 - 12.2008
Vice President
Celebrity Hospitality Services
03.2005 - 07.2007
General Manager
BJN
10.2003 - 02.2005
Area Manager
Speciality Restaurants Pvt Limited
04.2002 - 09.2003
Food and Beverage Manager
Royal Orchid Hotels
03.1998 - 03.2002
Food and Beverage Manager
Day's Inn Hotel
08.1996 - 02.1998
Management Trainee and Restaurant Manager
Hotel Hindusthan International
06.1991 - 07.1996
Bachelor of Science and Diploma in Hotel Management - Hotel Management