Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
StoreManager
Anil Joshi

Anil Joshi

New Delhi

Summary

Experienced Retail professional bringing 16 years of quality performance in related roles. Skilled in managing store team to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Knowledgeable and dedicated retail service professional with extensive experience in retail service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

STORE BUSINESS MANAGER

More Retail Private Limited
02.2013 - Current
  • Maintain store staff by recruiting, selecting, orienting and training employees
  • Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
  • Prepare monthly budget for offline & online; schedule expenditures; analyze variances; initiate corrective actions
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensure availability of merchandise and services by approving contracts; maintaining inventories
  • Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
  • Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
  • Secure merchandise by implementing security systems and measures
  • Protect employees and customers by providing a safe and clean store environment
  • Maintain the stability and reputation of the store by complying with legal requirements
  • Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
  • Contribute to team effort by accomplishing related results as needed
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
  • Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
  • Manage all controllable costs to keep operations profitable
  • Manage stock levels and make key decisions about stock control
  • Analyze sales figures and forecast future sales
  • Analyze and interpret trends to facilitate planning
  • Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
  • Ensure standards for quality, customer service and health and safety are met
  • Respond to customer complaints and comments
  • Organize special promotions, displays and events
  • Update colleagues on business performance, new initiatives and other pertinent issues
  • Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.

ASSISTANT MANAGER C&A

Max Hyper Markets India Pvt Ltd.
01.2011 - 02.2013
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Helped customers complete purchases locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Consistently met up sell goals by highlighting target merchandise with strategic promotional approaches
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Resolved escalated customer disputes with special actions such as discounts
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers
  • Resolved service issues in timely manner
  • Developed standard operating procedures
  • Received and processed customer payments
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Increased customer loyalty and retention
  • Assisted customers by answering questions and fulfilling requests
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Built effective training and coaching strategies to optimize team performance
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, Developed standard operating procedures
  • Analyzed purchases for signs of fraud
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walk through to ensure compliance with documented processes
  • Reviewed and identified risks, analyzed controls and tested compliance
  • Investigated discrepancies that were discovered during auditing process
  • Documented recommendations to improve internal controls
  • Trained newly hired employees to ensure understanding of company processes, procedures and deadlines
  • Coordinated with external auditors and documented process reviews.

ASSISTANT DEPARTMENT MANAGER

Future Value Retail Limited (India), Big Bazaar
08.2006 - 07.2011
  • Resolved escalated customer disputes with special actions such as discounts
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
  • Consistently met up-sell goals by highlighting target merchandise with strategic promotional approaches
  • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
  • Increased customer loyalty and retention
  • Assisted customers by answering questions and fulfilling requests
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency
  • Developed standard operating procedures
  • Analyzed purchases for signs of fraud
  • Built effective training and coaching strategies to optimize team performance
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Resolved service issues in timely manner
  • Developed standard operating procedures
  • Analyzed purchases for signs of fraud
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkv throughs to ensure compliance with documented processes
  • Reviewed and identified risks, analyzed controls and tested compliance
  • Investigated discrepancies that were discovered during auditing process
  • Documented recommendations to improve internal controls
  • Trained newly hired employees to ensure understanding of company processes, procedures and deadlines
  • Coordinated with external auditors and documented process reviews.

Education

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Swami Vivekanand Subharti University
Meerat, Uttar Pradesh

Master Of Business administration (Mkt & Fin) - undefined

Shobhit Institute of Engineering & Technology
Meerut, Uttar Pradesh

Skills

Promote the organization locally by liaising with local schools, newspapers and the community in generalundefined

Personal Information

  • Date of Birth: 05/09/1985
  • Nationality: Indian
  • Marital Status: Married

Timeline

STORE BUSINESS MANAGER

More Retail Private Limited
02.2013 - Current

ASSISTANT MANAGER C&A

Max Hyper Markets India Pvt Ltd.
01.2011 - 02.2013

ASSISTANT DEPARTMENT MANAGER

Future Value Retail Limited (India), Big Bazaar
08.2006 - 07.2011

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Swami Vivekanand Subharti University

Master Of Business administration (Mkt & Fin) - undefined

Shobhit Institute of Engineering & Technology

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