Anil Kathait

• Handling complete Meesho North operations for FM and LM.
• Handling daily reports in regards to overall process health.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Handling both Loadshare and Elasticrun based pickups.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Monitoring PnL for Meesho account and take necessary action in regards to streamline the same.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Client handling and regular sync up meetings for better visibility.
• Invoice raising and debit reversal with client.
• Launching new hubs and there end to end layouts.
• Aligning resources in regards to volumes forecast receive from client.
• 
  

• Handling Satellite cities 3 Major accounts for Shadowfax, Blowhorn and Mahindra Logistics.
• Responsible for end to end operations for Agra, Aligarh Meerut Jaipur, Chandigarh, Sonipat, Panipat, Rohtak, Alwar, Mathura, Bhiwani and Moradabad.
• Responsible for Driving there SLA along with P1 metrics.
• Leading daily calls to make sure better visibility and RCA.
• Advance Manpower planning to achieve desired numbers.
• Monthly business review with Shadowfax in order to present end to end process health.
• COD reconciliation with Shadowfax against any less CMS.
• Daily hurdle with HI/TL in order to creating customer experience in satellite cities.
• Used coordination and planning skills to achieve results according to schedule
• Developed and maintained courteous and effective working relationships
• Created plans and communicated deadlines to ensure projects should completed on time
• Coordinated work assignments, monitored performance and trained workers on relevant job duties.

• Responsible for managing all hub requirement in order to attain smooth operations.
• Managing Petty Cash in order to maintain all basis necessity of hub.
• Responsible to attain and maintain 95%+ CSAT with Less AOP and maximum delivery rate.
• On boarding Delivery Executives in Biometric and adhere to Zero manual attendance.
• Initiated Daily Huddle Meeting with Shift Incharge and TL for reviewing past day performance and scope of improvement in process/ knowledge.
• Provided On Job training to Delivery executives for their knowledge Assessment.
• Emphasis more on Roaster management.
• Controlling hub metrics in terms of Delivery percentage , Number of Reattempts, Fake attempts and In-transit missing.
• Aligning CMS team for daily cash Collection.
• Coordinating with Vans vendor for providing adequate vehicle count in each shift.

• Handling 3PL vendor management in order to create smooth transition on every Delivery.
• Monthly orders Analysis for better decision-making and execution.
• Handling logistic and customer escalation with courier partners like Delhivery and Bluedart.
• Daily monthly Dashboards and MBR’s for process overall health and review.
• Handled calculation for LPS and CPS.
• Handled COD reconciliation with courier partners.
• Handled end to end billing for releasing seller’s Pay-outs along with their Invoicing on every billing cycle.
• Interdepartmental coordination for better and fast execution on every issue.
• POC for all logistic billing and escalations.
• Responsible for seller panel training for new sellers on boarded along with price negotiation.

• Handled end to end delivery process in line to Deliver Vehicles to customer.
• Handled team of 12 members including team leader and Assistant Manager.
• Responsible for boosting Delivery Process for special campaign’s like Hoot to Scoot, ECO, Crazy Deals, Sunday auto market and Bike O Mania.
• Monitor employee’s productivity and optimize procedure to reduce cost.
• Dashboards and MBR for process which include end to end process health.
• Responsible for reducing cancellation rates in order to increase deliveries.
• Responsible for post Delivery follow up and Customer Experience.
• Supervised completion of financial paperwork and tracking reports.
• Responsible for enabling technology changes in order to smooth operation.
• Responsible for checking and updating Inventory.
• Ensured disputes get closed under TAT and penalty got imposed on seller, if required.

• Handled end-to-end Governance Reports includes Quarterly forecast, System Downtime Report and SLA Matrix for Offshore (WNS).
• Dashboards and MBR’s for various processes, which include end-to-end process health.
• High-end analysis for QBR includes Attrition rate, New Transitions and System downtime.
• Responsible for Managing and Circulating Mashreq Bank Daily Volumes for both Onshore and Offshore along with IBG Location includes London, Bahrain, Egypt, Qatar and Kuwait.
• Leading client calls for MIS and Client Management.

• Handled Cards Maintenance functions for multiple sub processes of Dubai based bank named Mashreq.
• Handled Credit Card Disputes which raised by Customers to the Bank.
• Responsible for timely Work Allocation to the team so that SLA exceed the define target.
• Leading Operations calls with client, internal team huddles, identifying training needs of associates and communicating the same to training department.
• Handled Cards maintenance activities like Auto payments, Card cancellation, Card renewal and replacements.
• Root Cause Analysis of problem incidence through charts and resolution of the same.

Notable Highlights:

• Performer for the Quarter Apr till June-13

• Responsible for wing-to-wing master card settlement as per Master card guidelines and dealing with other Problem’s within bank for resolution of variance.
• Payments Tracking for customers disputes by using Vision Plus.
• Handled reconciliation of all corresponding GL related to credit card payments.
• Reconcile all payments, which uploaded into vision plus with GL Lines.
• Debit costumer account by using RPS software on cycle date.
• Handled queries pertaining to remittance processing & escalation of all discrepancies related to payments.
• Training of team members with respect to new joining in team.
• Handled end-to-end Reconciliation of cash withdrawal through ABN AMRO Debit and Credit card and escalated variance.
• Handled costumer’s query regarding there payments which I get by mail and BBP, and resolving those quires through Complaint Tracking System.
• Reconciliation of RPS vs Finical for comparison of all payments should be applied on particular day with actual applied payments.
• Handled payment application towards credit cards payment into remittance software.