ANIL KATYURA
The Byke Hospitality
Nainital
8
years of professional experience
Summary
Experienced hospitality professional with strengths in guest relations, team leadership, and service recovery. Skilled at coordinating operations, training staff, and maintaining smooth guest experiences.
Work History
Captain
2 Years 9 Months- Supervised dining floor, coordinating servers, hosts, and service flow for smooth guest experience.
- Assigned tables, monitored coverage, and resolved shift issues to maintain consistent service standards.
- Guided team members on menu knowledge, order accuracy, and guest interaction expectations.
- Handled guest concerns promptly, ensuring service recovery and customer satisfaction.
Trainee Captain
1 Year 7 Months- Assisted captain in coordinating dining service and maintaining smooth guest flow
- Studied menu items to understand ingredients and preparation methods, service standards, and table setup procedures
- Communicated special requests accurately to kitchen and service staff
- Learned menu details, service standards, and table setup procedures
SENIOR GSA
1 Year 3 Months- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Displayed respect and friendliness while assisting colleagues in various tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
GSA
11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Job Trainer
6 MonthsHotel Management Trainee
5 Months- Supported guest check-in and check-out processes while maintaining service standards and accuracy.
- Monitored room readiness and service quality to ensure consistent guest satisfaction.
- Assisted supervisors with daily shift coordination, task allocation, and operational follow-up.
- Rotated through front office, housekeeping, and food service operations to build cross-department knowledge.
Education
High School Diploma
Skills
Room division management
Guest relations
Menu development
Reservation handling
Cross-cultural awareness
Banquet coordination
Staff training
Guest services
Timeline
Captain
The Byke Hospitality
01.2024 - Current
Trainee Captain
Manu Maharani Regency
05.2022 - 12.2023
SENIOR GSA
HOTEL MARIGOLD
01.2021 - 04.2022
GSA
BBQ COMPANY
12.2019 - 11.2020
Job Trainer
HYPHEN PRPMIER MEERUT
04.2019 - 10.2019
Hotel Management Trainee
HOTEL MARIGOLD
10.2018 - 03.2019
IP NEHRU ACADEMY
High School Diploma