

Career summary Experienced Senior process consultant with over 4.5+ years of experience in HGS healthcare and Sagility healthcare. reputation for resolving problems and improving customer satisfaction. I was responsible for handling customer service requests for both Groups and Subscribers of our clients that work on US health insurance and maintain a TAT. I have had an track record.
Sagility Healthcare, Bangalore
Jan 6, 2022 – Jan 2025 Delivered high‑quality customer service for Blue Shield of California, focusing on enrollment and member services.Trained across Cal COBRA, Member Maintenance, SAW, and EET processes.Led onboarding and training for new team members, fostering a collaborative culture.Promoted to Quality Assurance in Oct 2023 for excellence in accuracy and productivity.
MS Office
Salesforce
Facets
Selected for IDP Level 1 & 2 leadership development programs (2022–2024)
✔ Multiple Top Gun Awards for top‑tier performance (2022–2023)
✔ Recognized for highest productivity and accuracy in team (2023