Anil Kumar
Chief Manager Operations
New Delhi
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
1
1
Language
Work History
Chief Manager- Commercial Lines Operations
Reliance General Insurance company Limited
7 2018
- Managing end to end operations for all commercial lines of business for Retail and Corporate Group
- Scope of work involves quality check of proposals, ensuring conversion to policy and issuance of endorsements within the prescribed TAT along with strict control on core deliverables
- Handling Banca & other Digital Tie ups at PAN India Level such as BOI & Lens kart etc
- Own up all Customer Service Issues
- Need to ensure the Standard Operating Procedures are followed in letter & spirit
- Strict Adherence to Audit & Compliance
- Maintain Zero Tolerance across processes
- To check and monitor QC activities are performed within timelines
- To look for continuous improvement in the Processes
- Coordination with Sales and underwriting department for increasing efficiency and timely services to the Client
- Shouldering responsibility of imparting training to Sales and Operations team for any new processes & systems
- Providing support to Sales and operation team on Technical and System issues to resolve their matters and timely escalate the same to relevant authorities to provide fast solutions
- Coordination with IT team to looking for digital improvement in the current insurance applications
- Providing feedback to IT team after testing of newly introduced applications.
Manager- Commercial Lines Operations
HDFC Ergo General Insurance company Limited
06.2017 - 07.2018
- Managing end to end operations for all commercial lines of business
- Scope of work involves quality check of proposals, ensuring conversion to policy and issuance of endorsements within the prescribed TAT along with strict control on core deliverables
- Own up all Customer Service Issues
- Need to ensure the Standard Operating Procedures are followed in letter & spirit
- Strict Adherence to Audit & Compliance
- Maintain Zero Tolerance across processes
- To check and monitor QC activities are performed within timelines
- To look for continuous improvement in the Processes
- Coordination with Sales and underwriting department for increasing efficiency and timely services to the Client
- Shouldering responsibility of imparting training to Sales and Operations team for any new processes & procedures and systems
- Providing support to Sales and operation team on Technical and System issues to resolve their matters and timely escalate the same to relevant authorities to provide fast solutions
- Coordination with IT team to looking for development in the current insurance applications
- Providing feedback to IT team after testing of newly introduced applications.
Assistant Manager-Commercial Lines and Retail Operation
Future Generali India Insurance Company Limited
08.2015 - 06.2017
Branch Service Manager
Future Generali India Insurance Company
09.2008 - 08.2015
Underwriting Executive
Bajaj Allianz General Insurance Co Ltd.
01.2006 - 09.2008
- Worked as Underwriting Executive in Health & Travel Dept at Zonal Office.
Executive (Outsourced)
Tata Aig General Insurance Co Ltd.
09.2004 - 01.2006
- Worked as Executive (Outsourced) in A & H Dept.
Education
Skills
- Operations Management
- Corporate Communications
Sincere & Hard Working
- Customer Service
- Work Planning and Prioritization
- Organizational Skills
Accomplishments
- Won V celebrate Award for Excellence in Ops Department for Year 2021-22 in Reliance General Insurance Company Limited.
- Won the Excellence Award for Best Back Office and Operation Employee for year 2006-2007 in Bajaj Allianz.
Official Email
anil.ms.kumar@relianceada.com
Personal Information
- Date of Birth: 08/26/79
- Marital Status: Married
Timeline
Manager- Commercial Lines Operations
HDFC Ergo General Insurance company Limited
06.2017 - 07.2018
Assistant Manager-Commercial Lines and Retail Operation
Future Generali India Insurance Company Limited
08.2015 - 06.2017
Branch Service Manager
Future Generali India Insurance Company
09.2008 - 08.2015
Underwriting Executive
Bajaj Allianz General Insurance Co Ltd.
01.2006 - 09.2008
Executive (Outsourced)
Tata Aig General Insurance Co Ltd.
09.2004 - 01.2006
Chief Manager- Commercial Lines Operations
Reliance General Insurance company Limited
7 2018
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