Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic

ANIL KUMAR

NEW DELHI

Summary

Results-driven inventory management specialist focused on process improvement, consistently achieving over 90% service delivery adherence. Demonstrates exceptional leadership and problem-solving abilities to enhance operational efficiency and elevate team performance in dynamic environments. Committed to fostering client satisfaction through strategic initiatives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive UC

Antra Assisted Care Services
01.2025 - Current
  • Assess the patient’s medical condition, needs, and personal preferences
  • Develop and implement personalized care plans with doctors and families
  • Maintain accurate medical records and reports
  • Prepare MIS and track record of revenue
  • Make Billing on Daily basis, Coordinate with Patient Families for renewal of existing services
  • Work on Outstanding, Collection of payment, and reduce refund cases
  • Prepare Dashboard for performance measurement of field staff as well as make incentive sheets
  • Ensure to retain Services above 90% for ongoing services
  • Dealing with Finance on closing without any delay and with zero credit balance
  • Support sales team for Open New account, New Code Registration of new leads

Senior Officer

Dorset Industries Pvt Ltd
03.2024 - 11.2025
  • Providing strong reporting and analytical information support to the management team
  • Prepare Daily, Weekly and Monthly MIS reports of orders and returns
  • Generating daily basis pendency reports
  • Making daily collection report and work on outstanding and push team to clear overdue Payments
  • Analyzing Pan India Sales report and flash daily reports to team
  • Analyzing business operation and processes to identify area of improvement
  • Prepare and Present reports and presentations to management
  • Conduct monthly review meeting of Pan India team, and work on weak area for improvement
  • Making tour Planning and agenda of Team for regular meet to client for new lead and increase existing clients
  • Preparing daily sales register, order booking & sharing to Zone and branch wise of PAN India
  • Support for Open New account, New Code Registration of sales team
  • Support to SCM team for on time closing

Key Account Manager (Hub Lead)

Difot Express Pvt Ltd
03.2022 - 03.2024
  • Ensure proper unloading, inspection, and documentation of incoming shipments
  • Implement efficient inventory tracking to prevent discrepancies
  • Costing, Negotiations and Contract Signs off
  • Ensure accurate picking, and dispatching of customer orders
  • Track real-time order statuses and manage delivery timelines
  • Handle returns and reverse logistics efficiently
  • Coordinate with customer service teams to resolve delivery issues
  • Oversee delivery vehicle allocation and ensure timely deliveries
  • Handling Client escalation preparing RCA and provide solution to Client

Team Lead

Difot Express Pvt Ltd
08.2021 - 02.2022
  • Taking advance plan for Inbound and outbound operations and peak plan monthly so that operation can be planned accordingly
  • To drive best practices in operation and maintain high level of integrity in all areas of operation amongst team
  • Make route planning for delivery and pickup as per the load and manpower
  • Monitoring timely placement, loading and dispatched all the load with proper documentation and as per TAT
  • Providing regular training sessions, discuss key points and assigning task to team
  • To monitor and review daily MIS report of all Matrix (SDD, PDD, CPM, DEPS) and ensure SLAs are met
  • Quality checks and control of the goods in the warehouse at the time of Pickups
  • Ensure all teammates are known about the SOP's and other process which lead to get our target
  • Handling 15000 boxes delivery and pickup in a day
  • Make Daily Inventory Audit of goods and resolve unclaimed as well as unidentified shipments issue
  • Making Utilization report for maximum use of resources
  • Make transport performance sheet and chase vendor for onetime placement of vehicle

Senior Operation Executive

Rivigo Services Pvt Ltd
01.2020 - 07.2020
  • Take Responsibility of key operational KPIs of hub
  • Ensuring greater 90% SDD and 100% pick up adherence
  • Capacity utilization of a pick-up vehicle and on time placement of alike customer place
  • DEPS free operation (Zero DEPS delivery and pick up)
  • Manage and coordinate with associates for Pickup and Delivery schedule
  • Take responsibility of vendor KPIs and manage relationship with them while ensuring 100%performance
  • To drive best practice in operation and maintain high level of integrity in all area of region operation amongst team
  • Regular monitoring of connection, handling business exception and initiating proactive action to avoid escalations
  • To monitor and review daily MIS reports of all matrix (SDD, CPM, DEPS) and ensure SLAs are met
  • Reducing the Miss-shipments numbers
  • Co-ordinate with Transporters, Business partners (BP) and Porter for timely arrival/Dispatch of consignments
  • Planning and implementations for on time delivery and pick up completion within given TAT
  • Direct management of consignment handling operations at Pc and branch
  • Conducting warehouse stock audits for inventory tally
  • Continual efforts to reduce DEPS by reporting and solving Deps on time
  • Checking document like E-waybill, Consignment Invoice, Road permit at the time of dispatch and arrival of vehicle
  • Manpower management-ensuring productivity and management of loaders
  • Ensuring timely pickup and delivery of consignment at client location
  • Preparing and completing consignment note with 100%accuracy
  • Make quality check of consignment
  • Make QC of the pickup load and updated in tech
  • Trace all pickup request, talk to client and arrange pickup as well as Vehicle as per client requirement
  • Make pre planning of delivery and separate all delivery load route wise
  • Placement of feeder before cutoff time for loading/unloading

Fleet Coordinator

Rivigo Services Pvt Ltd
11.2018 - 12.2019
  • Onboard captains for the vehicles
  • Keep track record of servicing and maintenance of the vehicles
  • Ensuring the renewal of vehicle's document on time
  • Ensuring the proper utilization of vehicles
  • Onboard new vendor for Vehicle like for Spare parts, document, servicing
  • Timely clear all vendor payment by the approval of CLM
  • Make proper attendance of all Captains and get the captain's salary on time
  • Release Challan from court through online/offline process

Operation Executive

Rivigo Services Pvt Ltd
07.2018 - 10.2018
  • Co-0rdinating with clients, ensuring timely pickup, CN generation on Portal and connected to next Hub
  • Manage and planning for load to be delivered from the hub
  • Handling manpower and assigning roles to the team for smooth operations
  • Handling client escalation and resolving any issue raised by the CX or the CS team
  • Ensure timely pickup from the client and making sure all reverse pickup is thoroughly check so that they fulfill requirements set by the client
  • Collecting, summarizing and depositing the cash (FOP and FOD) amount collected by the next day
  • Conducting regular power session with the team to make sure they are updated regarding all the SOPs and scenarios that they might faces
  • Ensuring all return shipment, fresh pickup and RVP are connected on priority
  • Ensuring all pending delivery are verified by call so that no fake remarks are updated
  • Maintaining basic inventory and marking tickets in case the need arises for fresh stock
  • Ensuring all pickup is connected from branch as per cutoff
  • Unloading/loading all material before Dispatch cutoff
  • Daily completion of stock
  • Ensuring placement and planning of Feeder for next shift for smooth connection
  • Maintaining retail cash book of Operating Unit

CSS Executive

Max Pacific Pvt Ltd
05.2015 - 12.2017
  • Providing daily MIS to Client
  • Answering Inquires and resolving issue faced by clients
  • Monitoring Performance to ensure better service to clients
  • Analyze and Make decision on customer-based data
  • Handle escalation and give right support to client
  • Make Sure all Customer Care Meets Established Standard
  • Daily monitoring on pickup and delivery load of client

Education

BSC -

Arni University

10th -

CBSE Board

12th -

CBSE Board

Skills

  • Inventory Management
  • Process Improvement
  • Problem-Solving
  • Technology Proficiency
  • Regulatory Knowledge
  • Team Leadership
  • Customer Service Orientation
  • Vendor Management
  • Manpower Management
  • Budget Management
  • Time Management
  • Data Analysis
  • Safety Compliance
  • Logistics Coordination
  • Performance Monitoring
  • Route Optimization
  • Adaptability
  • Medical record management
  • Personalized care planning
  • Billing and collections
  • Performance measurement
  • Sales forecasting
  • Inventory management
  • Financial analysis
  • Data analysis

Accomplishments

.Win 2 Type best employee award at Rivigo Services Pvt Ltd And Difot Express Pvt Ltd.

Personal Information

  • Date of Birth: 08/21/91
  • Gender: MALE
  • Nationality: Indian
  • Marital Status: MARRIED

Certification

  • Complete Leans six sigma yellow belt training successfully and get certification

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Executive UC

Antra Assisted Care Services
01.2025 - Current

Senior Officer

Dorset Industries Pvt Ltd
03.2024 - 11.2025

Key Account Manager (Hub Lead)

Difot Express Pvt Ltd
03.2022 - 03.2024

Team Lead

Difot Express Pvt Ltd
08.2021 - 02.2022

Senior Operation Executive

Rivigo Services Pvt Ltd
01.2020 - 07.2020

Fleet Coordinator

Rivigo Services Pvt Ltd
11.2018 - 12.2019

Operation Executive

Rivigo Services Pvt Ltd
07.2018 - 10.2018

CSS Executive

Max Pacific Pvt Ltd
05.2015 - 12.2017

BSC -

Arni University

10th -

CBSE Board

12th -

CBSE Board
ANIL KUMAR