ANIL KUMAR
New Delhi
Summary
Dynamic Immigration Support Specialist with a proven track record at CIBT/Newland Chase Pvt Ltd, excelling in customer satisfaction and proficient in MS Office. Expertise in streamlining visa application processes and enhancing operational efficiency. Skilled in fostering client relationships and adept at multitasking across diverse immigration projects, ensuring compliance and accuracy in documentation.
Overview
9
9
years of professional experience
Work History
Immigration Support Specialist
CIBT/Newland Chase Pvt Ltd
Gurugram
04.2024 - Current
- Drafting online application forms for US B1/B2 visa applications, Indian e-Visa, Canada Work permit renewals/Visitor or Business visa applications
- And picking appointments as well
- Updating the Multiple supplier Invoice processing with individual applicant cases
- Coordinating with other teams to help them with e-Visa applications for other destinations
- Supporting consultants with their short-term projects such as uploading the various documents to the New land chase CRM Module (Immigo)
- Handling the Mail box with the multiple process
- Contacting applicant in case of additional documents or the details requirement
Process Specialist (Operations Executive—Centralized Application Process)
IDP Education India Pvt. Ltd.
Gurgaon
08.2022 - 04.2024
- Processing Application for Pan Indian & South Asia - Australian and United Kingdom Universities Applications
- Accessing the student documents and uploading it on the university portal with accurate data
- Providing support to the counsellors in timely and accurate manner
- Manage the student's information and its application status
- Handle escalation and provide corrective actions
- Co-originating with Universities and Study link to add course and other corrections
- Create and maintain a directory of service providers and resources
- Ensure in compliance with company policies and procedures
- Create multiple opportunities in CRM for application data shared counsellors
- Check the application submitted documents and data submitted by counsellors fulfils defined requirement of destination
- Ensure quality check on the documents shared
- Completion of application submission steps on respective portals (online / manual editable PDF's) with the SLA guidelines
Operation Officer
VFS Global Services Pvt Ltd
05.2016 - 07.2022
- Process applications for UK visas across all categories, ensuring that all required documentation is collected and the application is completed accurately and efficiently
- Prepare paper and electronic applications with accuracy and efficiency, ensuring all required information is completed and submitted within the designated timeframe
- Ensure the accurate collection of biometric data from clients when they arrive at the VFS Center for their application
- Resolve UK visa-related queries from clients, providing assistance in person, via telephone, or email, ensuring clear and accurate guidance
- Responsible for ensuring the safe and secure dispatch of passports to applicants, while maintaining accurate and timely reconciliation reports of all passport transactions
- This includes tracking and verifying each passport’s delivery, addressing discrepancies, and safeguarding sensitive information throughout the process
- Responsible for managing and overseeing all backend operational tasks, ensuring seamless processes from initiation to completion
- Assist VIP customers with biometric formalities as part of the door-to-door service (ODMV), ensuring a smooth and efficient experience
- Ensure the smooth administration and logistics of passport deliveries to the Embassy, coordinating daily operational matters
- Prepare essential reports, including the Daily Manifest, Lidpro Report, and Reconciliation Report, with the highest level of accuracy and attention to detail
- Mentor and guide new and junior staff, fostering a positive and collaborative team environment
- Explain the document checklist to applicants, ensuring they understand the necessary documents required for the application process
- Verify the accuracy and completeness of all information provided by the client, and carefully prepare and review all legal documents to ensure compliance
Education
MBA - Production and Operation Management, HR
Swami Vivekanand Subharti University
MeerutBachelor of Arts -
Ignou University
Delhi10th -
N.I.O.S Board
12th -
N.I.O.S Board
Skills
- Believe in customer satisfaction
- Proficient in MS Office (Word, Excel, Outlook)
- Proficiency in email marketing
- Believe in customer satisfaction
Languages
- Hindi
- English
Accomplishments
CAP Rewards & Recognition - Strive Awards in IDP Education India Pvt. Ltd
Personal Information
- Date of Birth: 07/02/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Immigration Support Specialist
CIBT/Newland Chase Pvt Ltd
04.2024 - Current
Process Specialist (Operations Executive—Centralized Application Process)
IDP Education India Pvt. Ltd.
08.2022 - 04.2024
Operation Officer
VFS Global Services Pvt Ltd
05.2016 - 07.2022
MBA - Production and Operation Management, HR
Swami Vivekanand Subharti University
Bachelor of Arts -
Ignou University
10th -
N.I.O.S Board
12th -
N.I.O.S Board
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