Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anil Kumar

Gurgaon Haryana

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

MSL Learning System PVT. LTD
Gurgaon Haryana
05.2022 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Provided customer service in a courteous and professional manner.

Customer Sales Representative

Indiabulls
Gurgaon
01.2021 - 03.2022
  • Negotiated prices and sales contracts.
  • Utilized problem-solving skills to resolve complex customer issues quickly.
  • Negotiated contracts with customers ensuring profitable deals for the company.
  • Built and deepened relationships with account representatives to support long-term company objectives.

Education

Bachelor of Science -

Dr. B.R Ambedkar University
Agra
05-2021

Skills

  • Customer service
  • Data entry
  • Sales strategies
  • Digital marketing
  • Email marketing

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Customer Service Officer

MSL Learning System PVT. LTD
05.2022 - Current

Customer Sales Representative

Indiabulls
01.2021 - 03.2022

Bachelor of Science -

Dr. B.R Ambedkar University

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Anil Kumar