Suraj Gujjar
New Delhi
Summary
Accomplished Customer Service Representative at Startek, adept in communication and computer applications. Successfully enhanced rider support for Blinkit by resolving queries swiftly and collaborating with teams to boost service quality. Recognized for efficient task completion, maintaining satisfaction, and improving processes, achieving a 95% resolution rate.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Startek
02.2024 - 05.2025
- Handled rider support operations for Blinkit, addressing and resolving delivery partner queries efficiently.
- Acted as the primary point of contact for rider-related issues, ensuring quick resolution and satisfaction.
- Maintained accurate records of interactions and followed up on escalated cases.
- Collaborated with internal teams to streamline rider support processes and improve service quality.
Education
NIOS 10th Class
New Delhi, India01-2018
NIOS 12th
New Delhi, India01-2020
Bachelor of Arts - Arts
University of Delhi
New Delhi, India05-2023
Skills
- Excellent in communication skills
- Knowledge of Computer Application
- Good writing skills
- Efficient in task completion
Languages
English
Hindi
Timeline
Customer Service Representative
Startek
02.2024 - 05.2025
NIOS 10th Class
NIOS 12th
Bachelor of Arts - Arts
University of Delhi
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