Anil Kumar
Kasganj
Summary
Dynamic account manager with expertise in client relationship management and project management. Achieved 20% revenue growth at Reliance Ind. Ltd. by expanding key accounts and leading cross-functional teams. Strengthened client retention at Unilever, showcasing strong communication skills and financial analysis. Proven track record in driving results and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Account Manager
Reliance Ind.Ltd.
02.2017 - 03.2022
- Managed and expanded key account portfolio, achieving 20% annual revenue growth.
- Led cross-functional teams to deliver projects on time and within budget, improving overall project efficiency by 15%
- Spearheaded sales strategies that helped increase client acquisition by 25%
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Coordinated with vendors for repair and maintenance of hotel.
Assistant Account Executive
Unilever
06.2017 - 12.2018
- Strengthened relationships with key clients, increasing account retention by 10%
- Coordinated timely, cost-effective completion of multiple marketing projects
- Helped conduct market research and prepare sales presentations, contributing to a 15% sales increase
Education
Master of Business Administration (MBA) in Finance - undefined
Harvard University
Cambridge, MABachelor of Business Administration (BBA) in Marketing - undefined
University of California
Berkeley, CABachelor of Science (BS) in Business Administration - undefined
University of Pennsylvania
Philadelphia, PASkills
- Client relationship management
- Financial analysis and reporting
- Project management
Timeline
Assistant Account Executive
Unilever
06.2017 - 12.2018
Account Manager
Reliance Ind.Ltd.
02.2017 - 03.2022
Master of Business Administration (MBA) in Finance - undefined
Harvard University
Bachelor of Business Administration (BBA) in Marketing - undefined
University of California
Bachelor of Science (BS) in Business Administration - undefined
University of Pennsylvania